The Phone Lady – Pick it up. Make things happen.

1 877 404 3290

Remember the telephone? Listen, learn and love the phone: Improve your telephone communication

The Phone Lady provides salespeople, fundraisers, marketers, executive and administrative personnel with the skills they need to become powerful and effective communicators on the telephone.

1 877 404 3290

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Game Of Phones

People aren't using smartphones as phones! Out of 13 categories of use, phone calls did not make the cut.

Bosses Say ‘Pick Up The Phone’

The Phone Lady covers issues faced by the younger generation in the workforce, particularly in sales positions where using the phone is necessary.

THIS WEEK'S BLOG POST:

Open-ended questions are the key to successful phone conversations with both customers and prospects – but we don’t always think of them quickly. Here’s my favourite. - I rely on it constantly and hear it used regularly by journalists: “Tell me more.” As in: “Tell me more about that situation.” “Tell me more about how that mad...

Don't Be Insecure! It's Not About You.

Everyone is busy. If you're waiting for a phone call to be returned, remember that the expected caller is probably busy and they're not avoiding you. Don't take it personally if someone doesn't get back to you right away.

Be Direct And Eliminate Iffy Language.

Words are the body language of a phone call. Uncertain language sends an unclear message to the listener and weakens the credibility of your call. Get rid of those "likes", "ums", "I'm just calling" and get to the point.

Focus On The Conversation

Everyone is busy. If you're waiting for a phone call to be returned, remember that the expected caller is probaly busy and they're not avoiding you. Don't take it personal if someone doesn't get back to you right away.

Thought Leaders

The Phone Lady has been recognized as a Thought Leader - exceptional business leaders and enterpreneurs with cutting edge perspectives!

George W. Jordan Interview

CBC Interview: Phone Skills

Doing What Works Interview 1

Doing What Works Interview 2

S.M.A.R.T. Phone Selling

Get S.M.A.R.T. with Specific Measurable Achievable Relevant Telephone Techniques.

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My List of Clients