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Remember the telephone? Listen, learn and love the phone: Improve your telephone communication
The Phone Lady provides salespeople, fundraisers, marketers, executive and administrative personnel with the skills they need to become powerful and effective communicators on the telephone.
 
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Smartphones Made Easy

Progressmedia.ca

When new people, ideas, and investment get together with established outfits, good things start to happen.

 
THIS WEEK'S BLOG POST:
Thanks to friend and colleague Wendell Waldron, partner at IOL Marketing,  for suggesting this series. If you have a specific “difficult”  you’d like me to include here, please leave me a comment. One person always makes an appearance at my customer service workshops and coaching sessions - someone I've named the "constant talker". This i...
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1
Don't Be Insecure! It's Not About You.
Everyone is busy. If you're waiting for a phone call to be returned, remember that the expected caller is probably busy and they're not avoiding you. Don't take it personally if someone doesn't get back to you right away.
2
Be Direct And Eliminate Iffy Language.
Words are the body language of a phone call. Uncertain language sends an unclear message to the listener and weakens the credibility of your call. Get rid of those "likes", "ums", "I'm just calling" and get to the point.
3
Focus On The Conversation
Everyone is busy. If you're waiting for a phone call to be returned, remember that the expected caller is probaly busy and they're not avoiding you. Don't take it personal if someone doesn't get back to you right away.
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Game Of Phones

People aren't using smartphones as phones! Out of 13 categories of use, phone calls did not make the cut.

 

Bosses Say ‘Pick Up The Phone’

The Phone Lady covers issues faced by the younger generation in the workforce, particularly in sales positions where using the phone is necessary.

 

Thought Leaders

The Phone Lady has been recognized as a Thought Leader - exceptional business leaders and enterpreneurs with cutting edge perspectives!

 
George W. Jordan Interview
CBC Interview: Phone Skills
Doing What Works Interview 1
Doing What Works Interview 2

S.M.A.R.T. Phone Selling

Get S.M.A.R.T. with Specific Measurable Achievable Relevant Telephone Techniques.

 
 
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