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The Phone Lady has published her first book! Pick up your copy today!

The Phone Book will help you conquer the intimidation and fear that sets in when you start to dial. This is a MUST READ for everyone that uses the telephone.

Click on a link below to get more information, download a free chapter or purchase your copy today!

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There's a mocha latte in the house & it's time to dial @PeopleCan #coldcalling #sales #entrepreneurs #success https://t.co/wcLBtIiDqS

22 Minutes

WATCH THE CLIP! 22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady.

 

Canada AM

WATCH THE INTERVIEW! Our ability to communicate successfully on the phone today is directly related to our ability to understand that everyone we are calling is overwhelmed.

 

Phone Etiquette – Global News Halifax

WATCH THE INTERVIEW: The art of having a proper phone conversation has been lost since the convenience of email and text.

 

The Globe And Mail

The lost art of making a business phone call... emoticons are not OK!

 
THIS WEEK'S BLOG POST:
Customer service often finds its way into conversations I have with family, friends and colleagues.  Whether it's fabulous, good or deplorable, it 's something we all notice and we freely share our experiences with others. Good service means doing what the customer expects, and while this sounds simple, it isn't. Why? Because we often act based...
read more...
watch 5 phone tips watch 5 more phone tips
1
Don't Be Insecure! It's Not About You.
Everyone is busy. If you're waiting for a phone call to be returned, remember that the expected caller is probably busy and they're not avoiding you. Don't take it personally if someone doesn't get back to you right away.
2
Be Direct And Eliminate Iffy Language.
Words are the body language of a phone call. Uncertain language sends an unclear message to the listener and weakens the credibility of your call. Get rid of those "likes", "ums", "I'm just calling" and get to the point.
3
Focus On The Conversation
With Bluetooth technology and speakerphones, it’s easy to multitask while we’re on the phone — we check email, sort papers or surf the net. Stop. Focus on the conversation and you’ll get more out of it.
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Maritime Noon

Nova Scotians share tales of frustration from being put on hold!

 

The St. John’s Morning Show – CBC

The phone is ringing, but do you know what to say when you answer? Check out the radio interview!

 

Huffington Post

When Email and Texting Are Insufficient: An Interview with the Phone Lady

 

Investment executive

Everyone is entitled to a vacation, but the timing may not be ideal for your clients—create a better vacation voicemail message!

 

National Post

Why the phone call deserves a second chance—read and watch The Phone Lady's interview!

 

Investment Executive

The Phone Lady shares the three most common cold calling mistakes with Leah Golob from Investment Executive.

 

Investment Executive

Four ways to turn a cold call into a meeting. The Phone Lady shares her insights with Leah Golob from Investment Executive.

 

Wall Street Journal

Some on Wall Street are hanging up on voice mail—see what The PhoneLady has to say.

 
Smartphones Made Easy
 
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    Introducing...

    The Phone Book. An engaging, easy-to-read guide today’s vital phone skills!

    Click here to learn more, download a free chapter OR immediately purchase your copy.

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