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The Phone Lady has published her first book! Pick up your copy today!

The Phone Book will help you conquer the intimidation and fear that sets in when you start to dial. This is a MUST READ for everyone that uses the telephone.

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3 Phone Skills That Will Improve Your Social Media via @thephoneladyca http://t.co/gSQKGoKOAS

Huffington Post

When Email and Texting Are Insufficient: An Interview with the Phone Lady


Investment executive

Everyone is entitled to a vacation, but the timing may not be ideal for your clients—create a better vacation voicemail message!


National Post

Why the phone call deserves a second chance—read and watch The Phone Lady's interview!


Investment Executive

The Phone Lady shares the three most common cold calling mistakes with Leah Golob from Investment Executive.

This summer I had the opportunity to really focus on my understanding of, and relationship with, Twitter. Much to my surprise, I discovered that some of the skills that create great phone communication also result in success when it comes to social media. So, for your consideration: 1. Clearly identify yourself When using the phone,  it's vital...
watch 5 phone tips watch 5 more phone tips
Don't Be Insecure! It's Not About You.
Everyone is busy. If you're waiting for a phone call to be returned, remember that the expected caller is probably busy and they're not avoiding you. Don't take it personally if someone doesn't get back to you right away.
Be Direct And Eliminate Iffy Language.
Words are the body language of a phone call. Uncertain language sends an unclear message to the listener and weakens the credibility of your call. Get rid of those "likes", "ums", "I'm just calling" and get to the point.
Focus On The Conversation
With Bluetooth technology and speakerphones, it’s easy to multitask while we’re on the phone — we check email, sort papers or surf the net. Stop. Focus on the conversation and you’ll get more out of it.
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Investment Executive

Four ways to turn a cold call into a meeting. The Phone Lady shares her insights with Leah Golob from Investment Executive.


Wall Street Journal

Some on Wall Street are hanging up on voice mail—see what The PhoneLady has to say.

Smartphones Made Easy


When new people, ideas, and investment get together with established outfits, good things start to happen.


Game Of Phones

People aren't using smartphones as phones! Out of 13 categories of use, phone calls did not make the cut.


Bosses Say ‘Pick Up The Phone’

The Phone Lady covers issues faced by the younger generation in the workforce, particularly in sales positions where using the phone is necessary.


Thought Leaders

The Phone Lady has been recognized as a Thought Leader - exceptional business leaders and enterpreneurs with cutting edge perspectives!

Click Here To See My List of Dedicated Clients

    The Phone Book. An engaging, easy-to-read guide today’s vital phone skills!

    Click here to learn more, download a free chapter OR immediately purchase your copy.

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