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Remember the telephone? Listen, learn and love the phone: Improve your telephone communication
The Phone Lady provides salespeople, fundraisers, marketers, executive and administrative personnel with the skills they need to become powerful and effective communicators on the telephone.
 
1 877 404 3290

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Publicity poster #OTD 1891 for the first telephone link with Paris, France which we opened that year #tbt http://t.co/rPtCZsCuRV
A 1969 look at the early early adopters of mobile telephones. http://t.co/rK8VeHxZTV http://t.co/Nao26S1URL
Smartphones Made Easy

Progressmedia.ca

When new people, ideas, and investment get together with established outfits, good things start to happen.

 
THIS WEEK'S BLOG POST:
I want to share with you one of the highlights of my week. Actually, let me revise that - one of the highlights of my career as The Phone Lady. The past few years have revealed that many young people (I'll say those under 30) do not talk on the phone. They text, interact on social media and email (although this is declining), but dialing a numbe...
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1
Don't Be Insecure! It's Not About You.
Everyone is busy. If you're waiting for a phone call to be returned, remember that the expected caller is probably busy and they're not avoiding you. Don't take it personally if someone doesn't get back to you right away.
2
Be Direct And Eliminate Iffy Language.
Words are the body language of a phone call. Uncertain language sends an unclear message to the listener and weakens the credibility of your call. Get rid of those "likes", "ums", "I'm just calling" and get to the point.
3
Focus On The Conversation
With Bluetooth technology and speakerphones, it’s easy to multitask while we’re on the phone — we check email, sort papers or surf the net. Stop. Focus on the conversation and you’ll get more out of it.
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Game Of Phones

People aren't using smartphones as phones! Out of 13 categories of use, phone calls did not make the cut.

 

Bosses Say ‘Pick Up The Phone’

The Phone Lady covers issues faced by the younger generation in the workforce, particularly in sales positions where using the phone is necessary.

 

Thought Leaders

The Phone Lady has been recognized as a Thought Leader - exceptional business leaders and enterpreneurs with cutting edge perspectives!

 
George W. Jordan Interview
CBC Interview: Phone Skills
Doing What Works Interview 1
Doing What Works Interview 2

S.M.A.R.T. Phone Selling

Get S.M.A.R.T. with Specific Measurable Achievable Relevant Telephone Techniques.

 
 
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