The Phone Lady – Pick it up. Make things happen.

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Remember the telephone? Listen, learn and love the phone: Improve your telephone communication

The Phone Lady provides salespeople, fundraisers, marketers, executive and administrative personnel with the skills they need to become powerful and effective communicators on the telephone.

1 877 404 3290

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The Phone Lady Story

Smartphones Made Easy

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THIS WEEK'S BLOG POST:

A dear friend of mine used to say "There are three possible answers to every question - yes, no and I don't know." I'm reminded of the wisdom of these words often, especially when it comes to the telephone. Effective phone communication is direct and honest. Without the benefit of body language, each word we use has impact - sometimes great...

Don't Be Insecure! It's Not About You.

Everyone is busy. If you're waiting for a phone call to be returned, remember that the expected caller is probably busy and they're not avoiding you. Don't take it personally if someone doesn't get back to you right away.

Be Direct And Eliminate Iffy Language.

Words are the body language of a phone call. Uncertain language sends an unclear message to the listener and weakens the credibility of your call. Get rid of those "likes", "ums", "I'm just calling" and get to the point.

Focus On The Conversation

With Bluetooth technology and speakerphones, it’s easy to multitask while we’re on the phone — we check email, sort papers or surf the net. Stop. Focus on the conversation and you’ll get more out of it.

Video Testimonial: Giles Gallant

Game Of Phones

People aren't using smartphones as phones! Out of 13 categories of use, phone calls did not make the cut.

Bosses Say ‘Pick Up The Phone’

The Phone Lady covers issues faced by the younger generation in the workforce, particularly in sales positions where using the phone is necessary.

Thought Leaders

The Phone Lady has been recognized as a Thought Leader - exceptional business leaders and enterpreneurs with cutting edge perspectives!

George W. Jordan Interview

CBC Interview: Phone Skills

Doing What Works Interview 1

Doing What Works Interview 2

S.M.A.R.T. Phone Selling

Get S.M.A.R.T. with Specific Measurable Achievable Relevant Telephone Techniques.

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