FREE WEBINAR: Today's 5 Essential Phone Communication Skills with Special Guest Chris Spurvey - REGISTER HERE

The Phone Lady's Blog

Month: February 2012


Right Language, Wrong Dialect

By Linda Daley | February 26, 2012

I can’t remember a time in my life when I didn’t enjoy words, whether spoken or on the page. I grew up in a family of readers; I was encouraged to write for the first time way back in Grade 3 (Mrs. Tomchick was my … Read more

Cellphone Chaos vs Cellphone Etiquette

By Linda Daley | February 19, 2012

I think it’s time to admit we’re not handling it well – our relationship with our cellphones. The usefulness of this technology is often overshadowed by human obsessiveness and this not only harms relationships it’s putting some of us at risk. I’ll start with my … Read more

Listen – Respond – Build Rapport

By Linda Daley | February 12, 2012

This past week I was on the phone steadily and had several strong reminders of the importance of listening – and responding – to what I hear. This is vital to our ability to create and maintain strong relationships.  Phone fear is grounded in our inability … Read more

Thank you Brian Tracy!

By Linda Daley | February 6, 2012

 When I was in my early 20’s, typing offers and answering the phone in a busy real estate office in Toronto, the agents disappeared for a day to go and see a motivational/sales speaker at a downtown hotel. They all came back full of excitement … Read more

When you subscribe to my weekly blog, you'll immediately receive a free chapter of The Phone Book.


The undeniable value of a phone call - read the interview with Mary Jane.
Cold Calls: The Psychology Behind the Human Voice - listen to this podcast featuring The Phone Lady.
This Hour Has 22 Minutes
Episode featuring The Phone Lady - watch Telephone Lessons for Millennials.
The Wall Street Journal.
Some on Wall Street are hanging up on voicemail. See what The Phone Lady has to say.