How you answer your business telephone – be it a land line or a cellphone – tells your customers a lot about you and the service you provide. If you want to deliver “awesome” follow the simple guidelines below: 1)     Express your desire to be of service. Don’t answer the phone in a distracted manner or, even worse, in a moment of pa...

It happened to me this week at about 9:30 am. I was sitting at my desk finishing a proposal I wanted to deliver before I had to leave at 11 am for a presentation. I was focused, searching my brain for some perfect language, muttering to myself to ensure flow and then … the phone rang. Rrrrring! Now, being The Phone Lady I do pride myself on...

In the broad spectrum of home improvement projects, a new roof carries its own unique stress because – when you need a new roof, you need it! One evening this past Fall, while looking out the window above our kitchen sink, I noticed that our neighbour’s roof was missing a tile and that several others were loose and starting to make their way d...