This week I bring you someone else’s thoughts on phone communication, courtesy of colleague Andrew Scollick of Falconer Group http://www.falconergroup.ca/. Andrew is indeed a voracious reader and I send him my thanks for connecting me with this Harvard Business Review Blog by Dan Pallotta (http://www.danpallotta.com/) Just Call Someone Already ...

In the past 6 weeks two entrepreneurs have approached me about making calls to potential clients on their behalf. And in both cases, they picked up the phone themselves and discovered their own “phone power”. There’s freedom in this - a greater confidence in creating a strong bottom line, when one can pick up the phone and make things happ...

Phonework contains a unique combination of creativity and logic that has captivated me for 26 years. The writer in me embraces the language challenges – finding the right words and presenting them in the right way to clearly communicate ideas and inspire conversation. Effective phonework is closely related to the art of storytelling. This i...

This is an inspired blog … inspired by Brookes Diamond to be exact. I had the pleasure of running into him on Barrington Street on Tuesday - looking very dapper I  might add. (Brookes and Fiona Diamond are amazing entrepreneurs, currently creating heritage entertainment for Canada and the international market. Find out more here: http://kanatash...