I've been contemplating some criticism I received back in August about how I handle incoming calls. The Wall Street Journal article had just been published and there were people from all over the world reaching out to me. And for many of them their expectation was - because I'm The Phone Lady - that I would answer my phone every time it rang. I ...

There's no doubt we are struggling to communicate with each other. I don't mean that we are having a hard time understanding each other, although that certainly happens. I mean we are having troubling connecting, knowing which medium to use to reach which audience ... and get a response! Whether it is a "yes" to a proposed meeting date, the return ...

Telephone communication – the how and why we reach and speak to each other – has changed. Even in the past year subtle shifts have taken place that we must embrace or … we’re going to miss out on opportunities – and so will our customers and prospects. I encourage you to start using a “retro” phone skill. To illustrate: Those of...