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The Phone Lady's Blog

Month: July 2014


The Missing 48 Hours

By Mary Jane Copps | July 27, 2014

Wednesday July 16 was a big day for The Phone Lady. In addition to launching a new website (courtesy of the amazing team at Kohoot Media, led by the fabulous creative mind of Jay Hiltz), I changed servers and finally embraced my dot com-ness. (You … Read more

The “Tell” of Telephone

By Linda Daley | July 6, 2014

Open-ended questions are the key to successful phone conversations with both customers and prospects – but we don’t always think of them quickly. Here’s my favourite. – I rely on it constantly and hear it used regularly by journalists:  “Tell me more.” As in: “Tell me … Read more

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