Just over a month ago, I was introduced to Leslie Gallagher with a request to help her pick up the phone. Her ability to own her discomfort and her determination to learn a new skill has been inspiring. She's agreed to share her experiences with us in a series of posts. Enjoy and share! mj A ringing office phone makes my heart start to beat a li...

I want to share with you one of the highlights of my week. Actually, let me revise that - one of the highlights of my career as The Phone Lady. The past few years have revealed that many young people (I'll say those under 30) do not talk on the phone. They text, interact on social media and email (although this is declining), but dialing a numbe...

My husband is my most valuable teacher. While the lessons can sometimes be contentious and uncomfortable, they always provide me with new insight and important knowledge about myself and human nature in general. Such is the case with assumptions. For many years, any time we were in one of the heated discussions couples have from time to time, ...