FREE WEBINAR: Today's 5 Essential Phone Communication Skills with Special Guest Chris Spurvey - REGISTER HERE

The Phone Lady's Blog

Month: August 2017

presenting

Think BIG for Client Retention

By Mary Jane Copps | August 27, 2017

Recently an entrepreneur I coach was feeling defeated by the loss of a long-time corporate client in Montreal. Persistent phone follow up had resulted in receiving an impersonal email saying the firm’s current focus was working with Quebec-based trainers. But she knew her work was … Read more

Rrrring: The Sound of Social Connection

By Mary Jane Copps | August 20, 2017

Over the past few years my husband and I have been witnesses and caregivers as his mom has navigated Alzheimer’s. One of the things that is¬†abundantly clear, and supported by research, is the importance of social interaction to combat isolation and loneliness, both of which … Read more

Taking A Road Trip … On The Phone

By Mary Jane Copps | August 13, 2017

It’s possible for any of us to hang up at the end of a phone call and realize we allowed the conversation to get totally off track and we’ve ended up without the information we need. Reluctantly, we call back … or send a quick … Read more

How to Find Your “Who”

By Mary Jane Copps | August 6, 2017

A coaching client recently expressed her dismay at not being provided the right contact name within a large organization. She was allowing this to impact her prospecting goals. Within minutes I had her back on track with the names of several individuals that could be … Read more

When you subscribe to my weekly blog, you'll immediately receive a free chapter of The Phone Book.

Archives

infinity
The undeniable value of a phone call - read the interview with Mary Jane.
Cold Calls: The Psychology Behind the Human Voice - listen to this podcast featuring The Phone Lady.
This Hour Has 22 Minutes
Episode featuring The Phone Lady - watch Telephone Lessons for Millennials.
The Wall Street Journal.
Some on Wall Street are hanging up on voicemail. See what The Phone Lady has to say.