It’s coming! Even though here on the Atlantic coast we’ve seen more fog and cloud than sun, we know that summer is on it’s way, bringing well-deserved vacation time and …voice mail vacation messages.
In the excitement of summer vacation – or really any vacation – people become, well, thought-less. This can leave customers and prospects stranded while we are away and create misunderstandings and missteps that add to our workload the moment we return.
While it’s true that there’s nothing like that last day of work before a holiday – the focus we have as we “tie up loose ends” and that moment when we’re ready to walk out the door, embrace our well-earned time off. I’m guessing that this moment, the one just seconds away from freedom, is the one in which most of us remember our voice mail – and the need to change the message.
I’ve listened to a lot of vacation messages in my time. Most of them were delivered at the speed of light, many were impossible to understand, several lacked any valuable information and one had so much information I had to call back three times to get all the details.
This has got to stop! All of us hate reaching lousy voice mail messages; all of us are capable of creating great ones.
Here are a few tips that will help you create a vacation message that will serve your clients and prospects – and let you embrace every second of your well-deserved time off:
1) Skip all the dates. You know what I mean – “I’m on vacation from … through to…” It causes confusion. Instead, simply state when you will be back at work, i.e. “I’ll be back at my desk on Monday July 25…”
2) Be honest. You are going on vacation and you deserve to enjoy it without work interruptions. We all deserve this and it’s essential to our health and our creativity. So … don’t say you are monitoring and returning messages unless you mean it. The tone of your voice betrays you when this isn’t true and I know you’re not going to call me back.
3) Speak slowly – and repeat. Many vacation messages include the option to contact someone else, which is great customer service. But it’s totally defeated if the information is given so quickly that neither name nor phone number can be understood. As a rule, we are not prepared to “take a message” when we make outbound calls. Take this into consideration, stating names and phone numbers slowly and clearly, at the same speed it would take you to write them down. Then say them again so your caller can check what they’ve written down.
4) Sound happy. After all, while I’m listening to your message you are on vacation!
Enjoy your phone work – and your vacation – everyone.
What’s The Phone Lady Doing?
June 13 – Telephone Talent, RBC, Ottawa, ON (Tele-training session)
June 14 – Phone Fear to Phone Fabulous, CEED, Halifax, NS
June 15 – Phone Skills for Job Search and on the Job, Age Advantage Plus, Guysborough, NS
June 16 – Telephone Talent: Essential Skills for Reaching and Inspiring Donors and Volunteers, Kidney Foundation of Canada-Atlantic Branch, Halifax
June 16 – Telephone Talent, Knowledge First Financial, Cambridge, ON (Tele-training session)
June 17 – Telephone Talent, Knowledge First Financial, North York, ON (Tele-training session)
June 17 – Telephone Talent, Knowledge First Financial, Edmonton (Tele-training session)
June 21 – Phone Skills for Job Search and One The Job, Job Junction, Halifax, NS
June 22 – Today’s Necessary Phone Skills for Sales, Partner International, Halifax, NS
June 23 – Phone Fear to Phone Fabulous, CBDC NOBL, New Glasgow, NS
July 7 – Telephone Talent, Knowledge First Financial, North York, ON (Tele-training session)
July 7 – Telephone Talent, RBC, Vanoucver, BC (Tele-training session)
July 8 – Telephone Talent, Simply For Life, Atlantic Canada (Tele-training session)
July 15 – Phone Skills for Job Search and on the Job, Older Wiser Labourforce (OWL), Halifax, NS
August 17 – Phone Power: Today’s Most Valuable Cold Calling Techniques,Advisors Circle, Panora, Iowa
September 12 – Today’s Necessary Phone Skills for Sales, O’Regan’s National Leasing, Halifax
September 13 – Phone Fear to Phone Fabulous, CEED, Halifax, NS
September 14 – Phone Fear to Phone Fabulous, CBDC Hants Kings, NS
September 19 – Today’s Necessary Phone Skills for Sales, O’Regan’s National Leasing, Halifax
October 29 – Let’s Talk: How to Inspire Conversation on the Phone, CAA, Dartmouth, NS
November 16 – Telephone Talent: Phone Skills that Build Relationships and Support Growth, Newfoundland Assn of CBDCs, Gander, NL
November 30 – Phone Fear to Phone Fabulous, CEED, Halifax, NS