This week I bring you someone else’s thoughts on phone communication, courtesy of colleague Andrew Scollick of Falconer Group http://www.falconergroup.ca/. Andrew is indeed a voracious reader and I send him my thanks for connecting me with this Harvard Business Review Blog by Dan Pallotta (http://www.danpallotta.com/)
Just Call Someone Already
You won’t believe this. There’s a technological marvel that, instead of forcing you to communicate with others in writing, actually allows you to hear other people’s voices and words — you can even hear the tone and volume of their voices! And wonder of wonders, they can hear you! Across any distance! It’s incredible! Not many people use the device today, but it’s truly in a class by itself for productive communication.
Please pardon the sarcasm, but … http://blogs.hbr.org/pallotta/2013/02/just-call-someone-already.html
I also want to ask a favour – Last week I shared with you my surprise and disappointment on the disconnect between the Deepak Chopra brand and his customer service team. I have not heard anything back from either the Chopra Center or Deepak – although they are emailing me regularly to participate in the new meditation challenge. Maybe you can help me get the information in front of them? You can tweet Deepak @DeepakChopra or email the Center at firstname.lastname@example.org. At the very least, they should know about the contrary message they are creating. Here’s the shortlink to last week’s blog: http://www.thephonelady.ca/?p=654
Finally, for those that can be in Halifax on Wednesday March 13, there are 5 seats left in Exceed Your Quota. One of the many things I love about this workshop is that I get to sit through half of it. I watch people get excited about prospecting and sales. I see all the “lightbulb” moments and hear the enthusiasm as people share ideas and learn new concepts. I know that everyone can use more support when it comes to sales and I do encourage you to join us for this powerful day at Ashburn next week. What you learn will go directly to improving your bottom line. Grab one of the last spots available by registering here: http://www.thephonelady.ca/registration/
Thanks everyone and enjoy a great week of PhoneWork!
Grow Your Business
Thursday March 28, 10 am until noon, Halifax
This monthly prospecting practice, in conjunction with The Hub Halifax – 1673 Barrington Street, brings together like-minded entrepreneurs who want to perfect their telephone skills. To register click here http://www.thephonelady.ca/rsvp/ Call me at 902-404-3290 or email me for more details.
Exceed Your Quota: Get More Appointments – Close More Sales!
Wednesday March 13, 9 am to 4 pm, Halifax
Peter Skakum of Tangent Strategies joins me for this powerful workshop at Ashburn Golf Club. We’ll show you how to confirm more meetings and leave those meetings with new customers and new orders. Download the course description, learn more details and register here: http://www.thephonelady.ca/registration/
PhoneWork: The Art (and Science) of Effective Telephone Communication
Presented by The Phone Lady in partnership with NSCC Halifax
Three Thursday Evenings May 2 to 16
From telephone interviews to conference calls, from customer service to market research, from booking appointments to closing sales, the telephone is an essential business tool. Using it effectively requires specific listening, interviewing and speaking skills. Regardless if you are a business owner, an employee, or someone looking for a new job, this course provides you with everything you need to banish phone fear and become phone fabulous!
Perhaps you know someone (maybe a young person just starting their career or looking for employment) who would benefit from this course? For more information on the course and to register please contact NSCC admissions at 902-491-4911