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Another Perspective

This week I bring you someone else’s thoughts on phone communication, courtesy of colleague Andrew Scollick of Falconer Group http://www.falconergroup.ca/. Andrew is indeed a voracious reader and I send him my thanks for connecting me with this Harvard Business Review Blog by Dan Pallotta (http://www.danpallotta.com/)

Just Call Someone Already

You won’t believe this. There’s a technological marvel that, instead of forcing you to communicate with others in writing, actually allows you to hear other people’s voices and words — you can even hear the tone and volume of their voices! And wonder of wonders, they can hear you! Across any distance! It’s incredible! Not many people use the device today, but it’s truly in a class by itself for productive communication.

Please pardon the sarcasm, but … http://blogs.hbr.org/pallotta/2013/02/just-call-someone-already.html

 

I also want to ask a favour – Last week I shared with you my surprise and disappointment on the disconnect between the Deepak Chopra brand and his customer service team. I have not heard anything back from either the Chopra Center or Deepak – although they are emailing me regularly to participate in the new meditation challenge. Maybe you can help me get the information in front of them? You can tweet Deepak @DeepakChopra or email the Center at learn@chopra.com. At the very least, they should know about the contrary message they are creating. Here’s the shortlink to last week’s blog: http://www.thephonelady.ca/?p=654

 

Finally, for those that can be in Halifax on Wednesday March 13, there are 5 seats left in Exceed Your Quota. One of the many things I love about this workshop is that I get to sit through half of it. I watch people get excited about prospecting and sales. I see all the “lightbulb” moments and hear the enthusiasm as people share ideas and learn new concepts. I know that everyone can use more support when it comes to sales and I do encourage you to join us for this powerful day at Ashburn next week. What you learn will go directly to improving your bottom line. Grab one of the last spots available by registering here: http://www.thephonelady.ca/registration/

Thanks everyone and enjoy a great week of PhoneWork!

 

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Archives

Where’s The Phone Lady?

September 17 – Phone Skills for Job Search and On The Job, YWCA, Halifax, NS

September 19 – Telephone Excellence that Book Meetings and Grow Revenue, Desjardins Insurance, National, Webinar

September 26 - Kickstart Your Business Blog, in partnership with Linda Daley of Daley Progress - only 6 spots available. 

October 1 - Phone Skills for Job Search and On The Job, Youth Employability and Learning Lab, Musquodoboit Harbour, NS (Miriam Jobin, Facilitator)

October 1 – Telephone Skills for Today’s Busy Professionals, Desjardins Insurance, National Online Summit

October 1 – Talking to Your Customers, CBDC Hants Kings, Kentville, NS

October 2 – Talking to Your Customers, CEED, Halifax, NS

October 4 – Creating Your Sales Process, CEED, Halifax, NS

October 7 – Talking to Your Customers, CBDC NOBL, Truro, NS

October 9 – Customer Service Excellence, Bayshore HealthCare, Halifax, NS

October 10 - Phone Skills for Job Search and on the Job, Phoenix Youth Programs, Halifax, NS

October 15 – How to Make Sales When You Hate Selling (part of Small Business Week), Halifax Central Library, Halifax, NS

October 17 – Talking to Your Customers, CBDC NOBL, New Glasgow, NS