One of my most closely held beliefs is that we can accomplish anything, work with anyone, see our lives, businesses and even this world of our’s evolve in anyway we wish, if we communicate effectively with each other.
I’m not alone in this belief. Most of you share it with me and the truth of this is evident each day as we text, tweet, blog, email and post our thoughts, ideas , feelings and wisdom. We have an innate desire to communicate with each other and much of our technological advancement is inspired by this desire.
Yet we often ignore one vital ingredient of “effective communication” – how it sounds. We have become so enthralled, seduced, habituated by our keyboards/keypads, we are neglecting the importance of auditory information. We are choosing to be tone deaf.
By eliminating tone of voice from our communication with customers, prospects, investors, friends and family, we create delays, misunderstandings, assumptions and expectations that can result in lost time, revenue, opportunity and intimacy
Take for example a customer who emails you because they are unhappy with your work on a particular project. Can you tell from their words on your screen the depth of their unhappiness? Are they disappointed or furious? And what are their current expectations? Of course they want things to improve, but when exactly? And what is their definition of improvement?
The answers to all these questions – and more – will be easily available to you if you pick up the phone and speak to them. Their tone of voice will hold vast amounts of information that you will be able to respond to immediately, creating clarity while forging a stronger relationship.
But all of this will be lost to you should you decide to create more words on a screen. No volley of emails can substitute for what is contained in one, real-time conversation.
Today, before you click on keys, make sure you are not choosing to be tone deaf.
What’s The Phone Lady Doing?
March 18 – Master Class in Phone Communication for Startups, Propel ICT, St. John’s, NL
March 19 – Customer Service Excellence, Maritime Electric, Charlottetown, PE (Tele-training session)
March 24 – Crafting a Perfect Script, Pearson Embanet, Toronto, ON (Tele-training session)
March 24 – Phone Communication Excellence, Knowledge First Financial, Saskatchewan (Tele-training session)
March 29 – Master Class in Phone Communication for Small Business & Startups,3plus Corporation, Moncton, NB
April 6 – Phone Sales Excellence, Globus Family of Brands, Toronto, ON
April 7 – Phone Communication Excellence, Knowledge First Financial, Saskatchewan (Tele-training session)
April 14 – Phone Skills for Job Search and on the Job, Teamwork Cooperative/The Workbridge, Halifax, NS
April 19 – Telephone Talent, RBC, Otttawa, ON (Tele-training session)
April 19 – Phone Fear to Phone Fabulous, CBDC NOBL, New Glasgow, NS
April 20 – Telephone Sales Skills, The Oyster Group, Dartmouth, NS
April 25 – Phone Fear to Phone Fabulous, CBDC NOBL, Truro, NS
May 12 – Phone Fear to Phone Fabulous, CBDC Cumberland, Amherst, NS
June 14 – Phone Fear to Phone Fabulous, CEED, Halifax, NS
July 20 – Phone Fear to Phone Fabulous, CEED, Halifax, NS
September 13 – Phone Fear to Phone Fabulous, CEED, Halifax, NS
October 19 – Phone Fear to Phone Fabulous, CEED, Halifax, NS
November 30 – Phone Fear to Phone Fabulous, CEED, Halifax, NS