Wow … what a crazy August it’s been for The Phone Lady. I’ve had the honour of attending a conference in Iowa, working with very energetic sales and customer service teams in Toronto and travelling to all four Atlantic provinces in four days to share phone communication skills with startups.
It’s not unusual for my summer months to be full, but this year has been exceptionally busy. Why? Companies and organizations now want September to be a fast start. Instead of clarifying and setting goals by mid-month, expectations are already in place and the march to a spectacular year end starts on Tuesday September 6.
What about you? As an entrepreneur, salesperson, account or business development representative … are you ready to meet or exceed your year-end goals? If you’re unsure how to answer this question, there’s some basic math you can do to find out. It isn’t a time consuming task and the results will set you up for your most successful year yet:
Here’s the data you’ll need:
1. How much revenue have you generated (and invoiced) up to August 31?
2. Subtract this number from the revenue you want to generate this year. Whatever the answer, you have 16 weeks left to make it happen. (I’m not including the last week of December.)
3. How many individual clients have you invoiced so far this year?
4. Take this number of clients and divide it into your invoiced revenue as of August 31 (the answer from question #1). This is your current average worth of one client.
5. Divide this average worth into the amount of revenue you still want to generate this year (the answer from question #2) and this is, roughly, the number of clients you need to close – and invoice – in the next 16 weeks.
So … how are you going to reach and close these clients? Make sure you have a clear plan in place because the 16 weeks starts on Tuesday!
These numbers are all logical and true. They don’t carry any emotion, only facts – facts you can work with to make a substantial difference in how your business is growing. In fact, it’s incredibly valuable to track even more numbers such as: How many potential clients have you spoken with/met so far this year? How many have accepted a proposal or participated in a demonstration or agreed to a discovery meeting? How many of these have become clients?
These are the statistics/metrics of your sales process. Knowing them allows you, no matter how busy you become with projects for existing clients, to continually generate revenue. For example, in my business, a proposal is usually the final step of my sales process. And my current closing ratio on proposals is 78.5%. So as long as I continually create quality proposals, I can accurately forecast future revenue. As I write this, I have 14 proposals yet to be confirmed and I can be very confident they represent 11 new sales. Is this enough for me to reach my financial goals for 2016? Yes it is! (My year end is October 31 … so I have 8 weeks to make it happen.)
For more information on what numbers you should be tracking and what they mean, check out these posts:
These next 16 weeks of 2016 will go by very quickly. Crunch your numbers; believe them; act on them … now.
Enjoy your phone work everyone!
What’s The Phone Lady Doing?
September 7 – Telephone Talent: Essential Skills for Reaching and Inspiring Conversations with Prospects & Clients, LSM Insurance, Markham, ON (Tele-training session)
September 12 – Today’s Necessary Phone Skills for Sales, O’Regan’s National Leasing, Halifax
September 13 – Phone Fear to Phone Fabulous, CEED, Halifax, NS
September 14 – Telephone Talent, TD Wealth Financial Planning, Ontario (Tele-training session)
September 15 – Telephone Talent: Essential Skills for Reaching and Inspiring Conversations with Prospects & Clients, Estate Financial, Moncton, NB
September 15 – Telephone Talent, RBC, National (Tele-training session)
September 15 – Telephone Talent: Essential Skills for Reaching and Inspiring Conversations with Prospects & Clients, LSM Insurance, Markham, ON (Tele-training session)
September 16 – Phone Skills for Job Search and on the Job, Older Wiser Labourforce (OWL), Halifax, NS
September 19 – Today’s Necessary Phone Skills for Sales, O’Regan’s National Leasing, Halifax, NS
September 22 – Customer Service Excellence, Bayshore Home Health, Halifax, NS
September 26 – Kicking Off September Sales Week with ConnexionWorks (2 half-day workshops), Saint John, NB
September 28 – Telephone Talent, TD Wealth Financial Planning, Ontario (Tele-training session)
September 28 – Telephone Talent, RBC, National (Tele-training session)
October 4 to 7 – NSBI Trade Mission to DreamForce Conference, San Francisco, CA
October 16 – Mastering Essential Phone Skills, TripCentral, Toronto, ON
October 29 – Let’s Talk: How to Inspire Conversation on the Phone, CAA, Dartmouth, NS
November 16 – Telephone Talent: Phone Skills that Build Relationships and Support Growth, Newfoundland Assn of CBDCs, Gander, NL
November 30 – Phone Fear to Phone Fabulous, CEED, Halifax, NS
May 3 – Improving Telephone Communication, Institute of Professional Management, Halifax, NS