Telephone communication demands that you choose your words carefully, thoughtfully. Since they are not reinforced (or contradicted) by your body language, their impact is immediate and long-lasting. You want to always use words that will inspire two things – listening and dialogue. The word “just” is not inspirational. In fact it implies you might be a time-waster and it clearly states that you are not confident in yourself or your message. Replace it with “Jane Smith, its Mary Jane Copps calling from The Phone Lady. The reason for my call today is… .” Or the purpose of my call is, or I’m contacting you today because – you get the idea. On the other end of the line what is heard is: “Jane Smith, its Mary Jane Copps calling from The Phone Lady. I respect that you are very busy. I have taken the time to prepare for this phone call and will not waste your time. I am confident that this phone call will be useful to you.” And the invisible body language is Jane Smith stopping what she is doing (working on her keyboard, participating in a discussion, etc) and giving you her complete attention for at least 30 seconds. You have now taken your first step towards dialogue, building relationship and getting things done.
Where’s The Phone Lady?
September 17 – Phone Skills for Job Search and On The Job, YWCA, Halifax, NS
September 19 – Telephone Excellence that Book Meetings and Grow Revenue, Desjardins Insurance, National, Webinar
September 26 - Kickstart Your Business Blog, in partnership with Linda Daley of Daley Progress - only 6 spots available.
October 1 - Phone Skills for Job Search and On The Job, Youth Employability and Learning Lab, Musquodoboit Harbour, NS (Miriam Jobin, Facilitator)
October 1 – Telephone Skills for Today’s Busy Professionals, Desjardins Insurance, National Online Summit
October 1 – Talking to Your Customers, CBDC Hants Kings, Kentville, NS
October 2 – Talking to Your Customers, CEED, Halifax, NS
October 4 – Creating Your Sales Process, CEED, Halifax, NS
October 7 – Talking to Your Customers, CBDC NOBL, Truro, NS
October 9 – Customer Service Excellence, Bayshore HealthCare, Halifax, NS
October 10 - Phone Skills for Job Search and on the Job, Phoenix Youth Programs, Halifax, NS
October 15 – How to Make Sales When You Hate Selling (part of Small Business Week), Halifax Central Library, Halifax, NS
October 17 – Talking to Your Customers, CBDC NOBL, New Glasgow, NS