Welcome to the third in a series of posts by Leslie Gallagher, owner of Worklocal.jobs, documenting her discovery of the power of phone communication. I’ve been inspired by the joy, excitement and success she’s generated while developing her new skills – and I hope you are too. Enjoy and share!
When I was growing up, leaving food on your plate was not allowed – no exceptions. Your plate had to be clear before you were excused from the table. I developed a strategy to make sure that I would never be stuck squirming in my seat and pushing peas around with my fork, wishing I could run outside. I called my strategy, “Best for Last” (or alternatively, “Worst First,” but my mother said that wasn’t polite.)
At first, it took a lot of self-control. I had to make myself eat the least anticipated part of the meal first—the fish or asparagus. Only then could I move to the medium-level desired foods, like salad, and then the remaining foods were my favourite ones—lasagna, mushrooms, soups, or breads. But before long it became a habit, and by getting my least favourite part out of the way early, I set my self up for success to accomplish my goal—even if my goal was only to finish dinner.
I’ve now applied this same strategy to my business phone calls. Although I don’t dread or fear them the way that I used to, it is still challenging for me to make those cold or follow-up calls, and often I imagine it will be the hardest part of my day. So I decided to save the best activities for last—or at least, put the “Worst First” and make phone calls the first thing I do every day. Here’s why this has turned out to be a great decision for me – and will be for you as well:
- More people are available to answer their phones first thing in the morning, before their day gets busy with a million other things they need to attend to;
- It’s respectful to give people a full day to return your calls;
- It shows that you’re serious. You have to be committed to call people at 8 or 9 am, sounding (relatively) alert and intelligent; and
- Last (and best!) by 10 am, you already feel accomplished. By doing what most needs to be done first, you can spend the rest of the day patting yourself on the back … and giving your full attention to some of your favourite activities.
Leslie Gallagher is the founder and owner of WorkLocal.jobs, an innovative job board where job seekers apply to positions with recorded Video Interview Messages. Their mission is to keep talent in the region. She can be reached on Twitter @LG_HFX and at firstname.lastname@example.org.
The Phone Lady on the Road
April 27 – Teleconference Training, Customer Service Protocols, Atlantic Industries AIL
April 29 – Telephone Sales Skills, Bungalo.com, Halifax, NS
April 29 – Teleconference Training, Customer Service Protocols, Atlantic Industries AIL
May 1 – Phone Skills for Your Job Search, Team Work Cooperative and The Workbridge, Halifax, NS
May 5 – Phone Fear to Phone Fabulous, CEED, Halifax, NS
May 7 – Telephone Sales Skills, Bungalo.com, Halifax, NS
May 11 – Telephone Excellence workshop, Bishop Wealth Management, Halifax, NS
May 26 – Excellent Telephone Communication, Dalhousie Science, Information Technology, Engineering Cooperative Education, Halifax
June 11 – Phone Fear to Phone Fabulous, CBDC Cumberland, Amherst, NS
June 18 – Building Relationships by Phone, Newfoundland & Labrador Association of CBDCs, Port aux Basques, NL
June 25 – Tell Me More: Increasing Sales By Asking More Questions and Staying in Touch, Arrow Construction Products, Halifax, NS
July 8 – Phone Fear to Phone Fabulous, CEED, Halifax, NS
August 11 – Phone Fear to Phone Fabulous, CEED, Halifax, NS
October 14 – Phone Fear to Phone Fabulous, CEED, Halifax, NS
November 17 – Phone Fear to Phone Fabulous, CEED, Halifax, NS