This year I’m taking you through my lexicon of phone words – words that create powerful conversations on the phone as well as those that cause confusion or even miscommunication. One of the biggest culprits of the latter situation is the word “try”.
Whether you use it as a noun or a verb, “try” means to attempt something but not necessarily achieve it. When we use this word in face-to-face conversation, our body language amplifies our meaning.
For example, if we are working on a project together and part of it depends on you finishing some research on your own, you might say “I’ll try to get that done by Wednesday.” In person, your tone of voice, your facial expression and your posture will combine to inform me about the intent of your “try”.
The word can be interpreted in at least four ways:
1) I’m not really going to do it;
2) I’m not sure I can do it;
3) I’m going to attempt it but don’t believe I can do it; or
4) I’m going to do it but I’m uncertain of when/how I’ll get it done.
On the phone it’s not always obvious which meaning applies. For clarity, I suggest avoiding the word completely. For example:
1) I’m not going to get that done;
2) I don’t know how to do it;
3) I’ll do my best but I’m not confident I can do it; or
4) I’ll attempt to get it done by Wednesday, but I might need more time.
I encourage you to notice how the word “try” is used in phone conversations this week. When it’s said to you, how does it make you feel about the other person’s abilities or commitment? If you say it, what did you mean and was your meaning clear to the other person?
Enjoy your PhoneWork everyone!
The Phone Lady On The Road
February 2 – Teleconference Training, Pop-A-Lock of Toronto and York Region
Feburary 4 – Phone Power: Best Practices for Customer Service Representatives with Wilsons Security, Halifax, NS
February 9 – The How and Why of Follow up, Craft Alliance Metiers d’art, Halifax, NS
February 10 – Today’s Phone Etiquette, Nova Scotia Community College Kingstec Campus, Kentville, NS
February 11 – Teleconference Training, Small Business Banking | Ontario North East & Atlantic Canada| TD Business Banking
February 19 – Job Search Phone Skills, Team Work Cooperative and the WorkBridge, Halifax, NS
February 20 – Telephone Communication Skills, Brunswick News Inc, Moncton
March 4 – Phone Fear to Phone Fabulous, CBDC NOBL, Truro, NS
March 6 – Teleconference Training, Pop-A-Lock Canada
March 10 – Phone Fear to Phone Fabulous, CBDC NOBL, New Glasgow, NS
March 31 – Phone Fear to Phone Fabulous, CEED, Halifax, NS
June 11 – Phone Fear to Phone Fabulous, CBDC Cumberland, Amherst, NS
June 25 – Tell Me More: Increasing Sales By Asking More Questions and Staying in Touch, Arrow Construction Products, Halifax, NS