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Thanks to PEI and the “Why” of Picking up the Phone

I have to start this week’s blog with thank you’s. First to the Canadian Association for Co-operative Education (CAFCE). It was their invitation to present at their national conference that inspired my week in PEI. I received a lovely welcome and lots of assistance in organizing and executing my presentation. What a great experience! Also my gratitude to Rachel Clark McDearmid of Enterprises Canada – she is woman who gets things done and she brought together a great group of people for a fun morning workshop. Thanks also to Angela Hodgson of the Greater Charlottetown Area Chamber of Commerce. She facilitated a Lunch and Learn downtown that drew an interested group of business folks together to talk about “phone work”. And finally, to the PEI Business Women’s Association, especially Melody Beck, which hosted an elegant Lunch and Learn in Summerside. Enthusiastic business executives kept me on my toes with great questions about phone etiquette. I clarified a few things during my four-workshops-in-three-days tour. One – I’m really not very competent around new-to-me technology – sigh! Two – I really believe, in an unshakeable way, in the telephone as a powerful marketing tool for every business. Three – the phone can be compared to an instrument (a piano, a violin – whatever inspires you). You need to know the basics in order to “play” it and then, you need to practice, practice, practice. And finally, here’s THE philosophy, the one you need to firmly incorporate those cold calls, those “introduction calls”(whether you simply want to get the word out, or set up meetings, or sell) into your daily and/or weekly routine: It is important for me to let potential customers know I exist. They cannot make the best possible business decisions for themselves if they have not, at the very least, reviewed my information. I introduce myself to my potential customers in a very professional way, keeping in mind that my phone call is an interruption but that their job is to cultivate new ideas and service providers. – Makes sense doesn’t it? So … pick up the phone! Happy phonework everyone!

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Archives

Where’s The Phone Lady?

September 17 – Phone Skills for Job Search and On The Job, YWCA, Halifax, NS

September 19 – Telephone Excellence that Book Meetings and Grow Revenue, Desjardins Insurance, National, Webinar

September 26 - Kickstart Your Business Blog, in partnership with Linda Daley of Daley Progress - only 6 spots available. 

October 1 - Phone Skills for Job Search and On The Job, Youth Employability and Learning Lab, Musquodoboit Harbour, NS (Miriam Jobin, Facilitator)

October 1 – Telephone Skills for Today’s Busy Professionals, Desjardins Insurance, National Online Summit

October 1 – Talking to Your Customers, CBDC Hants Kings, Kentville, NS

October 2 – Talking to Your Customers, CEED, Halifax, NS

October 4 – Creating Your Sales Process, CEED, Halifax, NS

October 7 – Talking to Your Customers, CBDC NOBL, Truro, NS

October 9 – Customer Service Excellence, Bayshore HealthCare, Halifax, NS

October 10 - Phone Skills for Job Search and on the Job, Phoenix Youth Programs, Halifax, NS

October 15 – How to Make Sales When You Hate Selling (part of Small Business Week), Halifax Central Library, Halifax, NS

October 17 – Talking to Your Customers, CBDC NOBL, New Glasgow, NS