The Phone Book

It’s here—The Phone Book
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The Phone Book

Essential Telephone Communication Skills

  • Enhance your sales or fundraising skills?
  • Start your own business?
  • Improve your job search?
  • Expand your career options?
  • Speak with more confidence on the phone in any situation?

The Phone Book will help you conquer the intimidation and fear that sets in when you start to dial. With clear language, fun stories and quick, simple lessons, you’ll learn how to leave messages, inspire conversation, book meetings and appointments, follow up on emails and texts, close a sale, handle complaints, facilitate conference calls and much, much more.


Interested in a preview of The Phone Book before you make your purchase? Provide us with your name and email address here. You'll receive a pdf of one chapter of The Phone Book as well as The Phone Lady's free, easy-to-implement weekly tips on continually improving your phone skills.