Telephone communication – the how and why we reach and speak to each other – has changed. Even in the past year subtle shifts have taken place that we must embrace or … we’re going to miss out on opportunities – and so will our customers and prospects.
I encourage you to start using a “retro” phone skill.
To illustrate: Those of you of a “certain age” can think back to your first answering machine. I remember mine. It was black, rectangular and held standard-sized audio cassettes – one for the outbound message and the other, with more tape in it, for inbound messages. My memory is a bit hazy but I’m guessing we made the investment (it would have been between $80 and $100), because we had an apartment for rent. The machine was large enough that the phone sat on top of it, still exposing the little flashing red “messages waiting” light. It seemed like magic at the time!
And what did we do before the answering machine? Well, if you were calling a business number there was a receptionist but 0ften, when the day was done, or if you were calling someone who wasn’t at home, the phone rang and rang and rang and rang and … you hung up. If you really wanted to reach them you had to … keep calling!
It wasn’t considered rude. You didn’t keep track of the number of times you called. You didn’t take it personally if you didn’t reach them. You simply kept calling.
Fast forward to today. Basically, we’ve come full circle. We have created a world where there are too many messages and we can’t keep up. From receptionist to blinking red light to voicemail, text, email, computer screen, phone screen and even television screen, messages come at us from every direction 24 hours a day.
Does this mean that speaking on the phone is less valuable? Not at all. It is still a vital tool for both business growth and customer loyalty, but you do have to change your attitude. Here’s why:
Some people receive 100’s of messages each day and yet … you’re sitting there wondering why they’re not returning your call – adding up your messages and passing judgement on their etiquette. Excuse me but … while the topic of your phone call is a priority for you, it isn’t for them. So … it’s time to give up the self-focused attitude and get retro.
If there is someone you really want to reach, someone you know can benefit from your information, go retro my friend and keep calling!
Please Vote For This Blog!
This blog has been accepted as a contender for the Canadian MiB (Made in Blog) Awards. The first step to earning this valuable recognition is … your vote. Between now and November 18 your votes will determine if this blog gets in front of a professional jury. You can only vote once and it is easy – simply click here http://www.mibawards.ca/en/2013/blog-278-5.You/ – and tweet your choice too. My utmost thanks for your help in raising the profile of my musings!
The Phone Lady On the Road
29 – Matching Phone Communication and Your Brand in Halifax with Team Work Cooperative and The WorkBridge
31 – Phone Etiquette for Your Job Search in Halifax with Phoenix Learning and Employment Centre
5 – Phone Etiquette for Your Job Search with VANSDA in Guysborough
7 – Phone Etiquette for Your Job Search with VANSDA in Dartmouth
8 – Phone Etiquette for Your Job Search with VANSDA in Windsor
15 – Phone Etiquette for Your Job Search with VANSDA in Yarmouth
20 – Phone Fear to Phone Fabulous in Halifax – CEED SEB (open to the public)
12 – Phone Etiquette for Your Job Search in Halifax with Phoenix Learning and Employment Centre
19 – Telephone Skills for Excellent Customer Service in Dartmouth with St. John Ambulance NS/PEI Council