Through the Centre for Women in Business, I had the opportunity to spend the day with Toni Newman on Wednesday. What a great day that turned out to be! If you haven’t heard of Toni, keep your ears open for an opportunity to attend one of her workshops. You will be inspired and you will see your business in a whole new way – which is a good thing! Read more about her and see her in action at her website, www.toninewman.com. Toni repeated something I say in my workshops all the time, and have even talked about here but which is worth repeating: It is not about you! Whenever you are connecting with a customer or a potential customer – in person, at an event, in a meeting, by email or on the phone – make it about them. Show them who you truly are, what you honestly represent and can offer them in terms of their needs, what’s going on in their world, not in your’s. You’ll immediately see the difference not only in how many customers you have but also the number of times they contact you for advice and information. Toni’s session also resulted in a few new ideas for this blog, so stay posted. There’s some exciting changes ahead.
Where’s The Phone Lady?
September 17 – Phone Skills for Job Search and On The Job, YWCA, Halifax, NS
September 19 – Telephone Excellence that Book Meetings and Grow Revenue, Desjardins Insurance, National, Webinar
September 26 - Kickstart Your Business Blog, in partnership with Linda Daley of Daley Progress - only 6 spots available.
October 1 - Phone Skills for Job Search and On The Job, Youth Employability and Learning Lab, Musquodoboit Harbour, NS (Miriam Jobin, Facilitator)
October 1 – Telephone Skills for Today’s Busy Professionals, Desjardins Insurance, National Online Summit
October 1 – Talking to Your Customers, CBDC Hants Kings, Kentville, NS
October 2 – Talking to Your Customers, CEED, Halifax, NS
October 4 – Creating Your Sales Process, CEED, Halifax, NS
October 7 – Talking to Your Customers, CBDC NOBL, Truro, NS
October 9 – Customer Service Excellence, Bayshore HealthCare, Halifax, NS
October 10 - Phone Skills for Job Search and on the Job, Phoenix Youth Programs, Halifax, NS
October 15 – How to Make Sales When You Hate Selling (part of Small Business Week), Halifax Central Library, Halifax, NS
October 17 – Talking to Your Customers, CBDC NOBL, New Glasgow, NS