Here I am, on the eve of another week, more excited than usual. Tuesday is my full-day workshop, “Ring Ring – I Am Cold Calling” at The Chocolate Lake Hotel. This is always a fun day for everyone. Unfortunately I received two last minute cancellations on Friday, suddenly leaving me with room for two more people to attend. If you’re interested, contact me today (Monday April 12). The cost of $189 includes your workbook, breakfast, lunch and afternoon snack. And of course – lots of great learning about making the most of your telephone! For more details, simply click on the tab above – workshop registration. This past Friday I spent the morning with a group of fast-thinking students at TeamWork Co-operative. I’m not sure who learned more, them or me, but we did have a good time together. One tip they all appreciated relates to how we answer our phones. I strongly recommend answering between the 2nd and 3rd rings. Why? Well, in today’s hectic world, every phone call is definitely an interruption. When we answer quickly, our annoyance at that interruption often comes through. And don’t you hate that when it happens to you, when someone answers your incoming call with irritation in their voice, as if you should have known not to call them at moment? So take the first ring to simply acknowledge that the phone is ringing. Then, stop what you are doing – sending email, writing notes, talking to a colleague. This is what the second ring allows for- freeing yourself of distractions so that you can truly concentrate on the incoming call. Remember, you want your clients and your potential clients to hear your desire to be of service when you answer your phone so, as that second ring ends, smile fully and pick up your receiver! Happy Phone Work, everyone. I’m hoping I’ll have some interesting activity on this blog beginning this week. If it happens, I may just send you an extra link, so that you can join in the fun too. All for now, TPL
Where’s The Phone Lady?
September 17 – Phone Skills for Job Search and On The Job, YWCA, Halifax, NS
September 19 – Telephone Excellence that Book Meetings and Grow Revenue, Desjardins Insurance, National, Webinar
September 26 - Kickstart Your Business Blog, in partnership with Linda Daley of Daley Progress - only 6 spots available.
October 1 - Phone Skills for Job Search and On The Job, Youth Employability and Learning Lab, Musquodoboit Harbour, NS (Miriam Jobin, Facilitator)
October 1 – Telephone Skills for Today’s Busy Professionals, Desjardins Insurance, National Online Summit
October 1 – Talking to Your Customers, CBDC Hants Kings, Kentville, NS
October 2 – Talking to Your Customers, CEED, Halifax, NS
October 4 – Creating Your Sales Process, CEED, Halifax, NS
October 7 – Talking to Your Customers, CBDC NOBL, Truro, NS
October 9 – Customer Service Excellence, Bayshore HealthCare, Halifax, NS
October 10 - Phone Skills for Job Search and on the Job, Phoenix Youth Programs, Halifax, NS
October 15 – How to Make Sales When You Hate Selling (part of Small Business Week), Halifax Central Library, Halifax, NS
October 17 – Talking to Your Customers, CBDC NOBL, New Glasgow, NS