Great comments! Everyone has a different level of curiosity and I’m certainly not saying that everyone calls back as a result of this approach but … more people call back as a result of this approach than any other. A simple, clear message such as “Hi Joan Brown, it is Mary Jane Copps calling you on Tuesday March 30. It’s about 8:30 am and I’ll be in my office today until approximately 5:15. My direct line is toll free 1-877-404-3290, 1-877-404-3290. Look forward to speaking to you.” will result in more returned calls. If in the above message I included that I’m calling about introducing my company and my services, what happens is that Joan thinks to herself “I don’t need that right now” or “I don’t have time for that conversation” and she not only doesn’t return my call, on some level she actually thinks she’s told me “no”. Of course, it is vital for these cold calls that you are cheerful and enthusiastic. If the above-mentioned message is delivered in a monotone, with boredom or with panic, you certainly won’t receive any return calls. Including your company name is perfectly fine, athough it can reduce the number of responses. People may take the time to track down your website and again, only call back if they are interested. The importance of cold calling, for me, is not an immediate sale but rather letting your target market know you exist and beginning to build relationships. It is vital that the messages you leave don’t limit your ability to accomplish these goals.
Where’s The Phone Lady?
September 17 – Phone Skills for Job Search and On The Job, YWCA, Halifax, NS
September 19 – Telephone Excellence that Book Meetings and Grow Revenue, Desjardins Insurance, National, Webinar
September 26 - Kickstart Your Business Blog, in partnership with Linda Daley of Daley Progress - only 6 spots available.
October 1 - Phone Skills for Job Search and On The Job, Youth Employability and Learning Lab, Musquodoboit Harbour, NS (Miriam Jobin, Facilitator)
October 1 – Telephone Skills for Today’s Busy Professionals, Desjardins Insurance, National Online Summit
October 1 – Talking to Your Customers, CBDC Hants Kings, Kentville, NS
October 2 – Talking to Your Customers, CEED, Halifax, NS
October 4 – Creating Your Sales Process, CEED, Halifax, NS
October 7 – Talking to Your Customers, CBDC NOBL, Truro, NS
October 9 – Customer Service Excellence, Bayshore HealthCare, Halifax, NS
October 10 - Phone Skills for Job Search and on the Job, Phoenix Youth Programs, Halifax, NS
October 15 – How to Make Sales When You Hate Selling (part of Small Business Week), Halifax Central Library, Halifax, NS
October 17 – Talking to Your Customers, CBDC NOBL, New Glasgow, NS