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Valuable Advice and a Great Honour

I received an email 10 days ago from Fran Cumming here in Halifax that I have to share with you. Fran is the Sales and Marketing Manager for ReCover Journals
www.recoverjournals.ca and she has participated in my full day workshop “Ring Ring – I Am Cold Calling!” Here’s what she wrote to me:

Dear Mary Jane,
Last November I attended your phone workshop on cold calling at the Best Western Hotel, Chocolate Lake, Halifax and came away feeling eager and enthusiastic about putting what I had learned to use. During the evaluation at the end of the workshop I said I felt the most valuable thing I had learned was how to ask open ended questions during a “cold” call. While I still believe that was an important part of the workshop now, after a few months of actually putting into practice the things you taught me, I’d have to say the most valuable lesson was to never ever give up. In the past, after eight to ten phone calls if I didn’t come away with an order, I would decide that either I was wasting my time on someone who wasn’t interested, or that I was bothering that person. However, during your workshop you cautioned us to “never give up”, and now I don’t stop calling unless I receive a definite “no” or “not interested”. I have gotten three new customers with that approach! Thank you so much for helping make that happen.

Thanks, Fran, for taking the time to write. It is wonderful to hear how the skill set is being used to achieve success. The “Ring Ring” workshop is being held again in September (because we’ll all need a kick start after our lazy, hazy days of summer) and there is a discount on the cost for those that register by August 23. More details are available at my website. Click here: /bit.ly/dkM47j

And I’m thrilled to share other news! On June 24 I became the recipient of this year’s Pam Langille Memorial Award. Presented by Entrepreneur’s with Disabilities (EDN), it “recognizes an individual who has volunteered their time, knowledge and expertise selflessly to EDN.” Pam, who passed away last year, was the founding Executive Director of EDN and well known for her enthusiasm, humour, empathy, and love of humanity. I am deeply honoured to have received this award and want everyone at EDN to know … I think you are GREAT!!!

Best wishes to everyone for a fabulous first week of July. Happy phonework! TPL

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Archives

Where’s The Phone Lady?

September 17 – Phone Skills for Job Search and On The Job, YWCA, Halifax, NS

September 19 – Telephone Excellence that Book Meetings and Grow Revenue, Desjardins Insurance, National, Webinar

September 26 - Kickstart Your Business Blog, in partnership with Linda Daley of Daley Progress - only 6 spots available. 

October 1 - Phone Skills for Job Search and On The Job, Youth Employability and Learning Lab, Musquodoboit Harbour, NS (Miriam Jobin, Facilitator)

October 1 – Telephone Skills for Today’s Busy Professionals, Desjardins Insurance, National Online Summit

October 1 – Talking to Your Customers, CBDC Hants Kings, Kentville, NS

October 2 – Talking to Your Customers, CEED, Halifax, NS

October 4 – Creating Your Sales Process, CEED, Halifax, NS

October 7 – Talking to Your Customers, CBDC NOBL, Truro, NS

October 9 – Customer Service Excellence, Bayshore HealthCare, Halifax, NS

October 10 - Phone Skills for Job Search and on the Job, Phoenix Youth Programs, Halifax, NS

October 15 – How to Make Sales When You Hate Selling (part of Small Business Week), Halifax Central Library, Halifax, NS

October 17 – Talking to Your Customers, CBDC NOBL, New Glasgow, NS