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Everyone Can Communicate More Effectively on the Phone

By revealing the psychology involved in phone communication, we provide clients with simple, logical and easy methods for improving their telephone conversations.

SALES

CUSTOMER SERVICE

DISCOVERY CALLS

JOB SEARCH
The Phone Lady

Build Your Sales Process to Create Consistent Revenue - a coaching program for business owners and independent professionals

Every sale is the result of a conversation. And your sales process must lead to this conversation. Click here to find out more and get started.

#InspireConversation

From selling to customer service and retention, from discovery calls to finding employment, phone communication continues to be a vital component of increased success. Why? Because the sound of the human voice contains information that cannot be captured by words on a screen.

Sharing ideas, thoughts and information, in real-time, sparks innovation and builds strong, long-lasting relationships. Picking up the phone is a call to action. Whatever your goal, conversations move you forward. Interested in learning more? Dig deeper into this website or give us a call - 1-877-404-3290.

We've made two changes to our campaign based upon Mary Jane's input over the last year. They both work! Mary Jane, you said an increase of around "25 to 30%" for callbacks but it's much higher for me since I've used your suggestion. Really appreciate it!

- Wendell Waldron, Partner, Influence Online Marketing

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What is your specific communication challenge?

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sales tpl1

There is a psychology, an etiquette and a method necessary for every effective phone conversation.

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SALES

customer service team

When you create and support excellent customer communication, the result is growth and prosperity.

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CUSTOMER SERVICE

woman making a phone call

The REAL information lives inside a conversation.

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DISCOVERY CALLS

job search tpl

Stand out from other applicants and by displaying strong communication skills.

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JOB SEARCH

We can now curate who we talk to in a way that wasn’t thinkable when a bulky landline phone rang with anonymous urgency. Listen in here.
CBCs-The-Current
CRTC has recently taken new steps to fight fraud calls and phone scams. Read (and listen) to what Mary Jane has to say about this problem.
Cold Calls: The Psychology Behind the Human Voice - listen to this podcast featuring The Phone Lady.
This Hour Has 22 Minutes
Episode featuring The Phone Lady - watch Telephone Lessons for Millennials.
The Wall Street Journal.
Some on Wall Street are hanging up on voicemail. See what The Phone Lady has to say.

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