Everyone Can Communicate More Effectively on the Phone

By revealing the psychology of, and the connection between, both phone and email communication, Mary Jane Copps provides clients with simple, logical and easy methods for improving all of their business conversations.


Discover the Future of Phone Communication for Sales & Customer Service

An essential report for business leaders, sales and customer service professionals, and anyone looking to understand the dynamic landscape of phone communication. Get it here >

Conversations Make Things Happen

From selling to customer service and retention, from research calls to finding employment, phone communication continues to be a vital component of increased success. Why? Because the sound of the human voice contains information that cannot be captured by words on a screen.

Sharing ideas, thoughts and information, in real-time, sparks innovation and builds strong, long-lasting relationships. Picking up the phone is a call to action. Whatever your goal, conversations move you forward. Interested in learning more? Dig deeper into this website or call 1-877-404-3290.

Mary Jane Copps is The Phone Lady.

Let's solve your business communication challenges!

What is your team doing to inspire conversations with existing clients, past clients and prospective clients?

Build your sales process to create consistent revenue: for salespeople and independent professionals.

When you create and support excellent customer communication, the result is growth and prosperity.


Sales Skills for Proactive Calling

Weekly 30-minute webinars that immediately improve phone conversations and book more appointments. Ideal for busy sales teams looking for measurable improvements in their results. Learn more here.

We've made two changes to our campaign based upon Mary Jane's input over the last year. They both work! Mary Jane, you said an increase of around "25 to 30%" for callbacks but it's much higher for me since I've used your suggestion. Really appreciate it!

- Wendell Waldron, Partner, Influence Online Marketing

Bosses and employees are wrestling over whether voice calls have a place in the hybrid era. The Wall Street Journal recently spoke to Mary Jane. Find out more here.
Overwhelmed by alerts? Avoid calling people? Here's what phone anxiety looks like — and why it happens.
CBC Radio
Maritime Noon with Bob Murphy - On the phone-in: Mary Jane Copps has advice on making phone calls to people who are phone-averse. Listen in >
Margins of Error with Harry Enten
CNN's Harry Enten asks why we’re avoiding phone calls and whether we can be coached through our telephone-related nerves in this Margins of Error podcast featuring Mary Jane.
This Hour Has 22 Minutes
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.