Home • The Phone Lady

20 years of inspiring confidence and connection, one conversation at a time.

Everyone Can Communicate More Effectively

Mary Jane Copps provides her clients with practical, proven methods to improve all of their real-time business conversations.

SALES TRAINING

SALES COACHING

CUSTOMER SERVICE TRAINING

REAL-TIME BUSINESS CONVERSATION SKILLS

The Conversation Capability Gap

New research from CEOs and senior executives reveals the growing gap between how important real-time conversations are to business success and how effectively organizations conduct them. GET THE REPORT.

Conversations Make Things Happen

From selling to customer service and retention, from research to finding employment, human-to-human communication remains a vital component of increased success. Why? Because the sound of the human voice contains information that cannot be captured by words on a screen.

Sharing ideas, thoughts, and information in real time sparks innovation and builds strong, long-lasting relationships. Whatever your goal, conversations move you forward. Interested in learning more? Dig deeper into this website or call 902-404-3290.

Whether in person or on the phone, Mary Jane Copps helps you inspire conversation.

We've made two changes to our campaign based upon Mary Jane's input over the last year. They both work! Mary Jane, you said an increase of around "25 to 30%" for callbacks but it's much higher for me since I've used your suggestion. Really appreciate it!

- Wendell Waldron, Partner, Influence Online Marketing

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SPECIALIZED PROGRAM

Sales Skills for Proactive Calling

Weekly 30-minute webinars that immediately improve phone conversations and book more appointments. Ideal for busy sales teams looking for measurable improvements in their results. Learn more here.

woman talking on the phone while working on computer

I've spent 20 years teaching people to communicate. Phone anxiety has never been worse. I see it most often among younger employees entering the workforce, and the issue is more complicated than it seems. Find out more.

Remember party lines? Switchboards? Yellow Pages? The traditional telephone is almost gone, but its cultural impact deserves a ringing endorsement. Mary Jane weighs in.

A fresh phone hell in the office: Younger workers who don’t say hello when they answer a call need to know it’s a problem. Mary Jane weighs in on generational phone challenges - read here.

Bosses and employees are wrestling over whether voice calls have a place in the hybrid era. The Wall Street Journal recently spoke to Mary Jane. Find out more here.

22 Minutes correspondent Brandon Hackett figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.

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