Everyone Can Communicate More Effectively on the Phone

By revealing the psychology of, and the connection between, both phone and email communication, Mary Jane Copps provides clients with simple, logical and easy methods for improving all of their business conversations.

The Phone Lady

CNN's Harry Enten asks why we’re avoiding phone calls in this Margins of Error podcast Listen as Mary Jane coaches him through his telephone-related nerves. LISTEN HERE.

Conversations Make Things Happen

From selling to customer service and retention, from research calls to finding employment, phone communication continues to be a vital component of increased success. Why? Because the sound of the human voice contains information that cannot be captured by words on a screen.

Sharing ideas, thoughts and information, in real-time, sparks innovation and builds strong, long-lasting relationships. Picking up the phone is a call to action. Whatever your goal, conversations move you forward. Interested in learning more? Dig deeper into this website or call 1-877-404-3290.

Mary Jane Copps is The Phone Lady

Let's solve your business communication challenges!

What is your team doing to inspire conversations with existing clients, past clients and prospective clients?

Build your sales process to create consistent revenue: for salespeople and independent professionals.

When you create and support excellent customer communication, the result is growth and prosperity.

SPECIALIZED PROGRAM

Sales Skills for Proactive Calling

Weekly 30-minute webinars that immediately improve phone conversations and book more appointments. Ideal for busy sales teams looking for measurable improvements in their results. Learn more here.

We've made two changes to our campaign based upon Mary Jane's input over the last year. They both work! Mary Jane, you said an increase of around "25 to 30%" for callbacks but it's much higher for me since I've used your suggestion. Really appreciate it!

- Wendell Waldron, Partner, Influence Online Marketing

In this episode of the Sales Reinvented podcast, Mary Jane shares how a good story is crafted, what makes a great storyteller, and even tells one of her favorite stories.
Listen to this podcast discussing why trends in customer service calls, how to make sales calls more effectively and more.
CBCs-The-Current
CRTC has recently taken new steps to fight fraud calls and phone scams. Read (and listen) to what Mary Jane has to say about this problem.
This Hour Has 22 Minutes
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.
The Wall Street Journal.
Banks Curtail Employee Use of Voice Mail: Voice mail is viewed as an expensive vestige of a bygone era. See what The Phone Lady has to say.