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The Phone Lady's Blog


Month: June 2010

Thanks to PEI and the “Why” of Picking up the Phone

By Mary Jane Copps | June 27, 2010

I have to start this week’s blog with thank you’s. First to the Canadian Association for Co-operative Education (CAFCE). It was their invitation to present at their national conference that inspired my week in PEI. I received a lovely welcome and lots of assistance in … Read more

Update on Citi and Rogers

By Mary Jane Copps | June 13, 2010

I can attest to the fact that most entrepreneurs, at least the one’s I meet and spend time with, are always conscious of customer service. It’s fresh in their minds how hard they worked to win each customer’s trust, and they remain fully aware that … Read more

Conversation as Art

By Mary Jane Copps | June 6, 2010

As I walk through each week, a part of my mind is thinking about this blog, about the fact that at some point on Sunday evening I’m going to need to sit down and write something worthwhile and interesting. Those of you already writing blogs … Read more

We can now curate who we talk to in a way that wasn’t thinkable when a bulky landline phone rang with anonymous urgency. Listen in here.
CRTC has recently taken new steps to fight fraud calls and phone scams. Read (and listen) to what Mary Jane has to say about this problem.
Cold Calls: The Psychology Behind the Human Voice - listen to this podcast featuring The Phone Lady.
This Hour Has 22 Minutes
Episode featuring The Phone Lady - watch Telephone Lessons for Millennials.
The Wall Street Journal.
Some on Wall Street are hanging up on voicemail. See what The Phone Lady has to say.