The Conversation Capability Gap

New research from CEOs and senior executives reveals the growing gap between how important real-time conversations are to business success and how effectively organizations conduct them.

About the Report

The 2026 Real-Time Business Conversation Index examines how real-time conversations affect performance, decision-making and customer outcomes across modern organizations.

What You'll Learn

• Why real-time conversations remain critical to business success
• Where organizations struggle most with high-stakes conversations
• The measurable business impact of communication breakdowns
• What three years of research reveal about conversation capability

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