Everyone Can Communicate More Effectively on the Phone

By revealing the psychology involved in phone communication, we provide clients with simple, logical and easy methods for improving their telephone conversations.

The Phone Lady

Build Your Sales Process to Create Consistent Revenue: coaching for salespeople, business owners and independent professionals

Are you struggling to inspire conversations with your prospects and begin building trust and relationships? I can help you find the right words ... and the right process to create the conversations that lead to increased sales. Want to know more? Click here.


From selling to customer service and retention, from discovery calls to finding employment, phone communication continues to be a vital component of increased success. Why? Because the sound of the human voice contains information that cannot be captured by words on a screen.

Sharing ideas, thoughts and information, in real-time, sparks innovation and builds strong, long-lasting relationships. Picking up the phone is a call to action. Whatever your goal, conversations move you forward. Interested in learning more? Dig deeper into this website or give us a call - 1-877-404-3290.

We've made two changes to our campaign based upon Mary Jane's input over the last year. They both work! Mary Jane, you said an increase of around "25 to 30%" for callbacks but it's much higher for me since I've used your suggestion. Really appreciate it!

- Wendell Waldron, Partner, Influence Online Marketing

We can now curate who we talk to in a way that wasn’t thinkable when a bulky landline phone rang with anonymous urgency. Listen in here.
CRTC has recently taken new steps to fight fraud calls and phone scams. Read (and listen) to what Mary Jane has to say about this problem.
Cold Calls: The Psychology Behind the Human Voice - listen to this podcast featuring The Phone Lady.
This Hour Has 22 Minutes
Episode featuring The Phone Lady - watch Telephone Lessons for Millennials.
The Wall Street Journal.
Some on Wall Street are hanging up on voicemail. See what The Phone Lady has to say.