A Telephone Truth

It is true that every phone call is an interruption. This is not new; it has been the case since Alexander Graham Bell invented the technology. We are always doing something else when our phone rings and this makes the caller responsible for grabbing our attention and inspiring us to commit to conversation.

But … if we can inspire people to call us back, everything changes. When someone returns our call they have decided they have the time to listen. In fact, the majority of the time, they have actually set aside time to have a conversation.

When we answer an incoming call, we can be confident our audience is ready to communicate.

For the majority of my clients, the results I deliver are firmly connected to helping them increase these returned calls. This seemingly small shift results in more meetings and demos being booked, in more revenue being generated.

Here are my key tips on increasing your returned calls, first published in 2014. Enjoy!

Part 1 – Always leave a message 

Part 2 – Avoid phone tag 

Part 3 – Be brief

Part 4 – Continue calling

#InspireConversation

Closing a sale is the natural outcome of inspiring great conversations and listening intently to our potential customers. This natural approach still involves a process – a plan that moves potential customers through a journey of discovery with you. So ... what's your process? And am I the right sales coach for you? Let's find out.

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What's The Phone Lady doing?

  • One-on-one coaching with 6 amazing entrepreneurs - info about sales coaching here
  • Designing a sales campaign - that includes phone conversations - for a waste management consulting firm
  • Creating client communication module for college students
  • Delivering remote learning on essential business communication skills for job search
  • Remote learning experience on sales and customer service skills for vet equipment company
  • Remote learning experience for financial advisors
  • In-person learning experience with new business owners on creating a sales process
  • Remote learning experience on essential skills to reach and inspire conversations with C-suite executives
  • Team coaching for a firm representing natural products for arthritis in dogs
  • Remote learning experience on sales and customer service skills for a transportation company
  • Remote learning experience on both discovery and sales calls for new startups

Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? This quick-to-fill-out form is easy to use and you'll hear from Mary Jane very soon.