A Telephone Truth

It is true that every phone call is an interruption. This is not new; it has been the case since Alexander Graham Bell invented the technology. We are always doing something else when our phone rings and this makes the caller responsible for grabbing our attention and inspiring us to commit to conversation.

But … if we can inspire people to call us back, everything changes. When someone returns our call they have decided they have the time to listen. In fact, the majority of the time, they have actually set aside time to have a conversation.

When we answer an incoming call, we can be confident our audience is ready to communicate.

For the majority of my clients, the results I deliver are firmly connected to helping them increase these returned calls. This seemingly small shift results in more meetings and demos being booked, in more revenue being generated.

Here are my key tips on increasing your returned calls, first published in 2014. Enjoy!

Part 1 – Always leave a message 

Part 2 – Avoid phone tag 

Part 3 – Be brief

Part 4 – Continue calling

#InspireConversation

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What's The Phone Lady doing?

  • One-on-one coaching with 6 amazing entrepreneurs - info about sales coaching here
  • Designing a sales campaign - that includes phone conversations - for a waste management consulting firm
  • Sales training on outbound calls for a team of funding specialists
  • Sales training for a team involved in the digitization of workflows
  • Client communication skills to a busy not-for-profit
  • Sales training for financial advisors
  • Training with new entrepreneurs for discovery call, sales and customer service conversations
  • Cold calling for corporate education specialist
  • Coaching with salesperson representing outdoor gourmet kitchens
  • Coaching team representing a natural project for arthritis in dogs
  • Webinar on upselling skills for insurance professionals

Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? I'd be pleased to connect with you to see if I can help. This quick-to-fill-out form is easy to use and you'll hear from me very soon.