A Telephone Truth

It is true that every phone call is an interruption. This is not new; it has been the case since Alexander Graham Bell invented the technology. We are always doing something else when our phone rings and this makes the caller responsible for grabbing our attention and inspiring us to commit to conversation.

But … if we can inspire people to call us back, everything changes. When someone returns our call they have decided they have the time to listen. In fact, the majority of the time, they have actually set aside time to have a conversation.

When we answer an incoming call, we can be confident our audience is ready to communicate.

For the majority of my clients, the results I deliver are firmly connected to helping them increase these returned calls. This seemingly small shift results in more meetings and demos being booked, in more revenue being generated.

Here are my key tips on increasing your returned calls, first published in 2014. Enjoy!

Part 1 – Always leave a message 

Part 2 – Avoid phone tag 

Part 3 – Be brief

Part 4 – Continue calling

#InspireConversation

Leave a comment

*

code

What's The Phone Lady doing?

  • Customer service training with physician offices
  • One-on-one sales process coaching with business owners
  • Sales training webinars with small business owners & entrepreneurs
  • Communications skills webinar with university students
  • Sales coaching with pharmaceutical team
  • Discovery call work to create prototype with new venture
  • Job Search training with older workers
  • Webinar with small retailers representing Atlantic Canadian artisans

Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? I'd be pleased to connect with you to see if I can help. This quick-to-fill-out form is easy to use and you'll hear from me very soon.