About Mary Jane Copps

The Phone Lady

The Phone Lady

An accomplished author, speaker and facilitator, Mary Jane Copps is passionate about creating excellent communication. During her career, going as back as far as supporting herself through university, she has always relied on effective conversations to make things happen - as a receptionist, a manager, a journalist, a salesperson, a researcher and an entrepreneur.

Since starting her first business in 1987, Mary Jane has been analyzing the psychology of phone communication. Today, whether she’s working with entrepreneurs, not-for-profits, corporations or government organizations, she uses this knowledge and skill to improve all of their conversations (phone, video, in-person or email) with stakeholders, funders, clients and prospects ... and helps them build stronger, long-lasting relationships.

Mary Jane has worked with over 700 clients since launching The Phone Lady brand in 2006. And she has trained over 15,000 individuals, giving them the necessary skills to increase revenue and customer satisfaction through her proven communication techniques. Throughout each year she participates in a limited number of “cold calling” projects, allowing her to continually test her theories and adapt them to the ever-changing business communication landscape.

Mary Jane works with large corporations, small businesses and startups throughout North America, and in England and Australia. She has long-standing NDAs with several of North America’s best-known companies. In the financial sector, her clients currently represent $2.7 trillion in assets under management.

As a personal coach, Mary Jane works with individuals, helping them find and embrace their strongest communication skills and use them as the foundation for excellent conversations.

Listen to this podcast discussing why trends in customer service calls, how to make sales calls more effectively and more.
Kate Mallett explored phone anxiety on her podcast recently and Mary Jane weighed in with valuable insights - listen here.
CBCs-The-Current
CRTC has recently taken new steps to fight fraud calls and phone scams. Read (and listen) to what Mary Jane has to say about this problem.
This Hour Has 22 Minutes
22 Minutes correspondent, Brandon Hackett, figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.
The Wall Street Journal.
Banks Curtail Employee Use of Voice Mail: Voice mail is viewed as an expensive vestige of a bygone era. See what The Phone Lady has to say.

Mary Jane's compassionate approach helped me unearth the source of my phone fears, discover wording to help alleviate them, and learn strategies to complete successful cold calls with newfound confidence! Thank you ever so much for your help - your impact is truly lasting and I call on your words of wisdom as regular reminders when phone intimidation strikes!

- Lorelei Phillips

The Phone Book

The Phone Book is a practical MUST READ for every entrepreneur and salesperson!
- Amazon 5-star review

Click here to get more information, download a free chapter, or purchase your copy today!

What's The Phone Lady doing?

  • One-on-one coaching with 6 amazing entrepreneurs - info about sales coaching here
  • Teaching phone skills to job seekers to tap into the hidden job market
  • Sales training on outbound calls for a team of outdoor gourmet kitchen designers
  • Sales and marketing coaching for a team for natural products for arthritis in dogs
  • Customer service training for a team supporting energy efficiency in homes
  • Sales training for financial advisors
  • Training with new entrepreneurs for discovery call, sales and customer service conversations
  • Cold calling for corporate education specialist

Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? I'd be pleased to connect with you to see if I can help. This quick-to-fill-out form is easy to use and you'll hear from me very soon.