About The Phone Lady
Mary Jane Copps
An accomplished author, speaker and facilitator, Mary Jane Copps is passionate about creating excellent communication. In her career, she has always relied on phone conversations to make things happen - as a receptionist, a manager, a journalist, a salesperson, a researcher and an entrepreneur.
Since 1987 Mary Jane has been analyzing the psychology of phone communication. Whether she is working with entrepreneurs, not-for-profits, corporations or government organizations, she uses her knowledge and skill to help everyone improve their conversations with the stakeholders, funders, clients and customers ... and build stronger, long-lasting relationships.
As a personal coach, Mary Jane works with individuals challenged by phone phobia and call reluctance, helping them find and embrace their strongest communication skills and use them as the foundation for excellent phone conversations.
Where’s The Phone Lady?
September 17 – Phone Skills for Job Search and On The Job, YWCA, Halifax, NS
September 19 – Telephone Excellence that Book Meetings and Grow Revenue, Desjardins Insurance, National, Webinar
September 26 - Kickstart Your Business Blog, in partnership with Linda Daley of Daley Progress - only 6 spots available.
October 1 - Phone Skills for Job Search and On The Job, Youth Employability and Learning Lab, Musquodoboit Harbour, NS (Miriam Jobin, Facilitator)
October 1 – Telephone Skills for Today’s Busy Professionals, Desjardins Insurance, National Online Summit
October 1 – Talking to Your Customers, CBDC Hants Kings, Kentville, NS
October 2 – Talking to Your Customers, CEED, Halifax, NS
October 4 – Creating Your Sales Process, CEED, Halifax, NS
October 7 – Talking to Your Customers, CBDC NOBL, Truro, NS
October 9 – Customer Service Excellence, Bayshore HealthCare, Halifax, NS
October 10 - Phone Skills for Job Search and on the Job, Phoenix Youth Programs, Halifax, NS
October 15 – How to Make Sales When You Hate Selling (part of Small Business Week), Halifax Central Library, Halifax, NS
October 17 – Talking to Your Customers, CBDC NOBL, New Glasgow, NS