About The Phone Lady
Mary Jane Copps
An accomplished author, speaker and facilitator, Mary Jane Copps is passionate about creating excellent communication. In her career, she has always relied on phone conversations to make things happen - as a receptionist, a manager, a journalist, a salesperson, a researcher and an entrepreneur.
Since 1987 Mary Jane has been analyzing the psychology of phone communication. Whether she is working with entrepreneurs, not-for-profits, corporations or government organizations, she uses her knowledge and skill to help everyone improve their conversations with the stakeholders, funders, clients and customers ... and build stronger, long-lasting relationships.
As a personal coach, Mary Jane works with individuals challenged by phone phobia and call reluctance, helping them find and embrace their strongest communication skills and use them as the foundation for excellent phone conversations.
Where’s The Phone Lady?
October 7 – Talking to Your Customers, CBDC NOBL, Truro, NS
October 7 - Phone Skills that Build Relationships and Grow Revenue, Kalamazoo Outdoor Gourmet, Webinar
October 9 – Customer Service Excellence, Bayshore HealthCare, Halifax, NS
October 15 - Phone Skills that Build Relationships and Grow Revenue, Kalamazoo Outdoor Gourmet, Webinar
October 15 – How to Make Sales When You Hate Selling (part of Small Business Week), Halifax Central Library, Halifax, NS
October 16 - Telephone Talent: Phone Skills to Reach more Clients, Inspire Conversation and Book More Meetings, PEI Financial Team, Webinar
October 16 - Essential Skills for Handling Difficult Phone Conversations, CAA Atlantic, Webinar
October 17 – Talking to Your Customers, CBDC NOBL, New Glasgow, NS
October 19 - Creating Excellent Client Communication, Choice Health Centre, Halifax, NS
October 22 - Phone Skills that Build Relationships and Grow Revenue, Kalamazoo Outdoor Gourmet, Webinar
October 29 - Phone Skills for Job Search and on the Job, Job Junction OWLS, Halifax, NS