October's FREE WEBINAR: How to Overcome Your Phone Phobia/Fear/Anxiety - REGISTER HERE

About The Phone Lady

Mary Jane Copps

The Phone Lady
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The undeniable value of a phone call - read the interview with Mary Jane.
Cold Calls: The Psychology Behind the Human Voice - listen to this podcast featuring The Phone Lady.
This Hour Has 22 Minutes
Episode featuring The Phone Lady - watch Telephone Lessons for Millennials.
The Wall Street Journal.
Some on Wall Street are hanging up on voicemail. See what The Phone Lady has to say.

An accomplished author, speaker and facilitator, Mary Jane Copps is passionate about creating excellent communication. In her career, she has always relied on phone conversations to make things happen - as a receptionist, a manager, a journalist, a salesperson, a researcher and an entrepreneur.

Since 1987 Mary Jane has been analyzing the psychology of phone communication. Whether she is working with entrepreneurs, not-for-profits, corporations or government organizations, she uses her knowledge and skill to help everyone improve their conversations with the stakeholders, funders, clients and customers ... and build stronger, long-lasting relationships.

As a personal coach, Mary Jane works with individuals challenged by phone phobia and call reluctance, helping them find and embrace their strongest communication skills and use them as the foundation for excellent phone conversations.

Mary Jane Copps

Mary Jane's compassionate approach helped me unearth the source of my phone fears, discover wording to help alleviate them, and learn strategies to complete successful cold calls with newfound confidence! Thank you ever so much for your help - your impact is truly lasting and I call on your words of wisdom as regular reminders when phone intimidation strikes!

- Lorelei Phillips

Where’s The Phone Lady?

October 7 – Talking to Your Customers, CBDC NOBL, Truro, NS

October 7 - Phone Skills that Build Relationships and Grow Revenue, Kalamazoo Outdoor Gourmet, Webinar

October 9 - Stop Applying and Start Looking, Free Job Search Webinar with Miriam Jobin

October 9 – Customer Service Excellence, Bayshore HealthCare, Halifax, NS

October 10 - Phone Skills for Job Search and on the Job with Miriam Jobin, Phoenix Youth Programs, Halifax, NS

October 10 - Stop Applying and Start Looking, Free Job Search Webinar with Miriam Jobin

October 15 - Phone Skills that Build Relationships and Grow Revenue, Kalamazoo Outdoor Gourmet, Webinar

October 15 – How to Make Sales When You Hate Selling (part of Small Business Week), Halifax Central Library, Halifax, NS

October 16 - Telephone Talent: Phone Skills to Reach more Clients, Inspire Conversation and Book More Meetings, PEI Financial Team, Webinar

October 16 -  Essential Skills for Handling Difficult Phone Conversations, CAA Atlantic, Webinar

October 17 – Talking to Your Customers, CBDC NOBL, New Glasgow, NS

October 19 - Creating Excellent Client Communication, Choice Health Centre, Halifax, NS

October 22 - Phone Skills that Build Relationships and Grow Revenue, Kalamazoo Outdoor Gourmet, Webinar

October 29 - Phone Skills for Job Search and on the Job, Job Junction OWLS, Halifax, NS