March's FREE DIAL IN WEBINAR: Choosing Words Wisely! - REGISTER HERE

About The Phone Lady

Mary Jane Copps

The Phone Lady
We can now curate who we talk to in a way that wasn’t thinkable when a bulky landline phone rang with anonymous urgency. Listen in here.
CBCs-The-Current
CRTC has recently taken new steps to fight fraud calls and phone scams. Read (and listen) to what Mary Jane has to say about this problem.
infinity
Mary Jane Copps sat down with Infinity to discuss the true value of voice connections and what exactly she thinks the future of telephone calls is going to be - read the award-winning interview with Mary Jane.
This Hour Has 22 Minutes
Episode featuring The Phone Lady - watch Telephone Lessons for Millennials.
The Wall Street Journal.
Some on Wall Street are hanging up on voicemail. See what The Phone Lady has to say.

An accomplished author, speaker and facilitator, Mary Jane Copps is passionate about creating excellent communication. In her career, she has always relied on phone conversations to make things happen - as a receptionist, a manager, a journalist, a salesperson, a researcher and an entrepreneur.

Since 1987 Mary Jane has been analyzing the psychology of phone communication. Whether she is working with entrepreneurs, not-for-profits, corporations or government organizations, she uses her knowledge and skill to help everyone improve their conversations with the stakeholders, funders, clients and customers ... and build stronger, long-lasting relationships.

As a personal coach, Mary Jane works with individuals challenged by phone phobia and call reluctance, helping them find and embrace their strongest communication skills and use them as the foundation for excellent phone conversations.

Mary Jane Copps

Mary Jane's compassionate approach helped me unearth the source of my phone fears, discover wording to help alleviate them, and learn strategies to complete successful cold calls with newfound confidence! Thank you ever so much for your help - your impact is truly lasting and I call on your words of wisdom as regular reminders when phone intimidation strikes!

- Lorelei Phillips

Where’s The Phone Lady?

February 20 2020 - Reaching Decision Makers and Inspiring Action, Parnell Living Science, Overland Park, KS, Webinar

March 3 2020 - Dial In Free Webinar: Choosing Words Wisely! with special guest Kate Bonnycastle, wordsmith extraordinaire

March 4 2020 - Dial In Free Webinar: Choosing Words Wisely! with special guest Kate Bonnycastle, wordsmith extraordinaire

March 8 2020 - Phone Skills for the Independent Consultants, Epicure ,Cole Harbour, NS

March 9 2020 - Today's Phone Skills That Book Appointments Part I, Toronto-based investment firm, National Webinar

March 10 2020 - Phone Skills for Your Job Search, Job Junction Owl Program, Halifax, NS

March 12 2020 - Phone Skills for Your Job Search, Employment Solutions, Bridgewater, NS

March 16 2020 - Creating Consistent Revenue, CBDC NOBL, Truro, NS

March 16 2020 - Today's Phone Skills That Book Appointments Part II, Toront-based investment firm, National Webinar

March 18 2020 - How to Make Sales When You Hate Selling, Halifax Central Library, Halifax, NS

March 23 2020 - Embrace Nova Scotia: How to Maximize Every Tourist’s Experience of Our Province with Quantum Communications, Yarmouth, NS

March 27 2020 - Today's Essential Phone Skills to Reach Employers & Place Co-op Students, Dalhousie University, Science, Information Technology, Engineering Co-operative  Education, Halifax, NS

March 30 2020 - Today's Phone Skills That Book Appointments Part III, Toronto-based investment firm, National Webinar

Do you or your team want to improve your phone skills? Do you have a phone communication question or challenge you'd like to discuss? I'd be pleased to connect with you to see if I can help. This quick-to-fill-out form is easy to use and you'll hear from me very soon.