About Mary Jane Copps

The Phone Lady

An accomplished author, speaker and facilitator, Mary Jane Copps is passionate about creating excellent communication. During her career, going as back as far as supporting herself through university, she has always relied on effective conversations to make things happen - as a receptionist, a manager, a journalist, a salesperson, a researcher and an entrepreneur.

Since starting her first business in 1987, Mary Jane has been analyzing the psychology of phone communication. Today, whether she’s working with entrepreneurs, not-for-profits, corporations or government organizations, she uses this knowledge and skill to improve all of their conversations (phone, video, in-person or email) with stakeholders, funders, clients and prospects ... and helps them build stronger, long-lasting relationships.

Mary Jane has worked with over 700 clients since launching The Phone Lady brand in 2006. And she has trained over 15,000 individuals, giving them the necessary skills to increase revenue and customer satisfaction through her proven communication techniques. Throughout each year she participates in a limited number of “cold calling” projects, allowing her to continually test her theories and adapt them to the ever-changing business communication landscape.

Mary Jane works with large corporations, small businesses and startups throughout North America, and in England and Australia. She has long-standing NDAs with several of North America’s best-known companies. In the financial sector, her clients currently represent $2.7 trillion in assets under management.

As a sales coach, Mary Jane works with individuals, helping them find and embrace their strongest communication skills and use them as the foundation for excellent conversations.

Mary Jane Copps
I've spent 20 years teaching people to communicate. Phone anxiety has never been worse. I see it most often among younger employees entering the workforce, and the issue is more complicated than it seems. Find out more.
Remember party lines? Switchboards? Yellow Pages? The traditional telephone is almost gone, but its cultural impact deserves a ringing endorsement. Mary Jane weighs in.
A fresh phone hell in the office: Younger workers who don’t say hello when they answer a call need to know it’s a problem. Mary Jane weighs in on generational phone challenges - read here.
Bosses and employees are wrestling over whether voice calls have a place in the hybrid era. The Wall Street Journal recently spoke to Mary Jane. Find out more here.
This Hour Has 22 Minutes
22 Minutes correspondent Brandon Hackett figures out which end is up on this thing called a telephone, with help from The Phone Lady. Watch Telephone Lessons for Millennials.

more media

Mary Jane's compassionate approach helped me unearth the source of my phone fears, discover wording to help alleviate them, and learn strategies to complete successful cold calls with newfound confidence! Thank you ever so much for your help - your impact is truly lasting and I call on your words of wisdom as regular reminders when phone intimidation strikes!

- Lorelei Phillips

read more testimonials

What's The Phone Lady Doing These Days?

  • Researching a new B2B market for a thriving national moving company and creating their B2B process
  • Delivering training to female founders on Validation and Sales + One-on-One Coaching
  • Ongoing one-on-one coaching with business owners
  • Sales skills for proactive calling for national sales teams within several financial companies
  • Working with The Sales Coaching Institute as the phone sales coach and trainer
  • Delivering outbound phone sales skills to a company that purchases new, surplus and obsolete aircraft parts and resells them to varied and diverse customers with the aerospace aftermarket industry.

Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? This quick-to-fill-out form is easy to use. You'll hear from me very soon.