About The Phone Lady
Mary Jane Copps
An accomplished author, speaker and facilitator, Mary Jane Copps is passionate about creating excellent communication. In her career, she has always relied on phone conversations to make things happen - as a receptionist, a manager, a journalist, a salesperson, a researcher and an entrepreneur.
Since 1987 Mary Jane has been analyzing the psychology of phone communication. Whether she is working with entrepreneurs, not-for-profits, corporations or government organizations, she uses her knowledge and skill to help everyone improve their conversations with the stakeholders, funders, clients and customers ... and build stronger, long-lasting relationships.
As a personal coach, Mary Jane works with individuals challenged by phone phobia and call reluctance, helping them find and embrace their strongest communication skills and use them as the foundation for excellent phone conversations.
Where’s The Phone Lady?
December 12 - Essential Phone Skills to Deliver Superior Customer Support & Service and Consistently Build Relationships & Increase Revenue, Digital Telecommunications Corp., Santa Clarita, California
December 19 - Owning Your Sales Process, CEED, Halifax, NS