February's FREE WEBINAR: How to Increase Lead Generation Conversions by ... Picking Up The Phone! - REGISTER HERE

About The Phone Lady

Mary Jane Copps

The Phone Lady
CBC News
CRTC has recently taken new steps to fight fraud calls and phone scams. Read (and listen) to what Mary Jane has to say about this problem.
Cold Calls: The Psychology Behind the Human Voice - listen to this podcast featuring The Phone Lady.
This Hour Has 22 Minutes
Episode featuring The Phone Lady - watch Telephone Lessons for Millennials.
The Wall Street Journal.
Some on Wall Street are hanging up on voicemail. See what The Phone Lady has to say.

An accomplished author, speaker and facilitator, Mary Jane Copps is passionate about creating excellent communication. In her career, she has always relied on phone conversations to make things happen - as a receptionist, a manager, a journalist, a salesperson, a researcher and an entrepreneur.

Since 1987 Mary Jane has been analyzing the psychology of phone communication. Whether she is working with entrepreneurs, not-for-profits, corporations or government organizations, she uses her knowledge and skill to help everyone improve their conversations with the stakeholders, funders, clients and customers ... and build stronger, long-lasting relationships.

As a personal coach, Mary Jane works with individuals challenged by phone phobia and call reluctance, helping them find and embrace their strongest communication skills and use them as the foundation for excellent phone conversations.

Mary Jane Copps

Mary Jane's compassionate approach helped me unearth the source of my phone fears, discover wording to help alleviate them, and learn strategies to complete successful cold calls with newfound confidence! Thank you ever so much for your help - your impact is truly lasting and I call on your words of wisdom as regular reminders when phone intimidation strikes!

- Lorelei Phillips

Where’s The Phone Lady?

January 22 2020 - Customer Service Excellence, Wilsons Security, Dartmouth, NS

January 22 2020 - Phone Skills for Job Search, Older Wiser Labourforce, Halifax, NS

January 28 2020 - How to Create Conversations that Reveal Opportunities, Ignite Creativity and Expand Your Vision of the Future, Venture For Canada, Halifax, NS

January 28 2020 - Freelancers Business Panel, Creative Kick, Halifax, NS

February 4 2020 - Dial In Free Webinar: How to Increase Lead Generation Conversions by ... Picking Up The Phone with special guest Krystal Hobbs, Reflective Marketing

February 5 2020 - Dial In Free Webinar: How to Increase Lead Generation Conversions by ... Picking Up The Phone with special guest Krystal Hobbs, Reflective Marketing

Do you or your team want to improve your phone skills? Do you have a phone communication question or challenge you'd like to discuss? I'd be pleased to connect with you to see if I can help. This quick-to-fill-out form is easy to use and you'll hear from me very soon.