Another Perspective

This week I bring you someone else’s thoughts on phone communication, courtesy of colleague Andrew Scollick of Falconer Group http://www.falconergroup.ca/. Andrew is indeed a voracious reader and I send him my thanks for connecting me with this Harvard Business Review Blog by Dan Pallotta (http://www.danpallotta.com/)

Just Call Someone Already

You won’t believe this. There’s a technological marvel that, instead of forcing you to communicate with others in writing, actually allows you to hear other people’s voices and words — you can even hear the tone and volume of their voices! And wonder of wonders, they can hear you! Across any distance! It’s incredible! Not many people use the device today, but it’s truly in a class by itself for productive communication.

Please pardon the sarcasm, but … http://blogs.hbr.org/pallotta/2013/02/just-call-someone-already.html

 

I also want to ask a favour – Last week I shared with you my surprise and disappointment on the disconnect between the Deepak Chopra brand and his customer service team. I have not heard anything back from either the Chopra Center or Deepak – although they are emailing me regularly to participate in the new meditation challenge. Maybe you can help me get the information in front of them? You can tweet Deepak @DeepakChopra or email the Center at learn@chopra.com. At the very least, they should know about the contrary message they are creating. Here’s the shortlink to last week’s blog: http://www.thephonelady.ca/?p=654

 

Finally, for those that can be in Halifax on Wednesday March 13, there are 5 seats left in Exceed Your Quota. One of the many things I love about this workshop is that I get to sit through half of it. I watch people get excited about prospecting and sales. I see all the “lightbulb” moments and hear the enthusiasm as people share ideas and learn new concepts. I know that everyone can use more support when it comes to sales and I do encourage you to join us for this powerful day at Ashburn next week. What you learn will go directly to improving your bottom line. Grab one of the last spots available by registering here: http://www.thephonelady.ca/registration/

Thanks everyone and enjoy a great week of PhoneWork!

 

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What's The Phone Lady doing?

 

  • Remote learning experiences + one-on-one coaching for women entrepreneurs (More info about this three-year program here.)
  • Team and individual coaching with a national moving company to refine their sales process
  • Remote half-day training for provincial tourism representatives
  • Remote seven-part sales training program for US-based SaaS
  • Remote webinar on accounts receivable communication for industrial-services company
  • Remote webinar on validation to college students in entrepreneur program
  • In-person workshop on job search skills for women in the trades
  • Remote half-day webinar on written correspondence to customers

Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? This quick-to-fill-out form is easy to use and you'll hear from Mary Jane very soon.