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The Phone Lady's Blog

Mary Jane Copps

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Phone Phobia

By Mary Jane Copps | August 17, 2009

It is no exaggeration to say that the telephone has given me a fabulous life (I’ll tell you more in later posts) which is why I’ve been completely surprised to discover that many business people (approximately 80%) suffer from “phone phobia”. Entrepreneurs, salespeople, administrators (to … Read more

When leaving a message, how long is too long?

By Mary Jane Copps | August 17, 2009

There’s no ”cookie cutter” answer to this question, but here’s a few guidelines. It’s important to treat voicemail as receptionist or executive assistant in order to “make things happen”. If you are returning the call of a known business contact and need to confirm the … Read more

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The undeniable value of a phone call - read the interview with Mary Jane.
Cold Calls: The Psychology Behind the Human Voice - listen to this podcast featuring The Phone Lady.
This Hour Has 22 Minutes
Episode featuring The Phone Lady - watch Telephone Lessons for Millennials.
The Wall Street Journal.
Some on Wall Street are hanging up on voicemail. See what The Phone Lady has to say.