February's FREE WEBINAR: How to Increase Lead Generation Conversions by ... Picking Up The Phone! - REGISTER HERE

The Phone Lady's Blog

Linda Daley

presenting

7 Ways to Showcase Your Persistence

By Mary Jane Copps | January 13, 2020

To reach your financial goal, build your business and create consistent revenue, you must embrace persistence. In last week’s post, I used a couple of different dictionaries to create a simple comparison between persistence and pestering and shared with you the value of continuing to reach … Read more

How Persistence Builds Trust

By Mary Jane Copps | January 11, 2020
sales manager speaking on the phone

Persistence remains a challenging topic for the business owners, entrepreneurs and salespeople who work with me. For some reason, persistence and pestering get intertwined and while the two words may start with the same letter, they are not at all alike. The word persistence comes … Read more

Please, Introduce Yourself!

By Mary Jane Copps | January 5, 2020
introduction

My sister chose a perfect Christmas present for my husband, David. Canadian Pie is a collection of essays by Will Ferguson, winner of the Scotiabank Giller Prize and three-time winner of the Leacock Medal of Humour. Needless to say, he’s very funny. We are reading … Read more

One Word for 2020

By Mary Jane Copps | December 29, 2019
opening a curtain

“Take care of your words and the words will take care of you.” – Amit Ray For the fifth year, I’m sharing with you the concept of One Word. I was introduced to this idea in 2016 by my colleague and friend Jeanie Burke, Senior … Read more

Holiday Joy!

By Mary Jane Copps | December 22, 2019
Christmas tree and old phone

While it’s certainly exciting to find presents under a tree, there are hundreds of other ways to embrace the joy of this season. It will come as no surprise that one of mine includes phone conversations, while the other … well … it can be … Read more

The Phone Lady’s Best Advice in 2019

By Mary Jane Copps | December 14, 2019
woman reading blog posts on laptop

As I’ve shared in many posts over the years, I love the business numbers, the statistics, the metrics. Technology allows all of us to look closely at the numbers behind so many of our activities. Take this post for example … I can now see … Read more

A Hockey Legend’s Inspiration

By Mary Jane Copps | December 7, 2019
making a sales call

In our house, CBC Radio is on most of the time. Sometimes I listen intently, sometimes bits of information enter my consciousness while I’m focused on other things. This is what happened on November 28. The Current was on and a panel was discussing the … Read more

How To Support a Family Caregiver

By Mary Jane Copps | November 30, 2019
senior couple

As many of you know, my husband received his Alzheimer’s diagnosis about two years ago. At this moment, we are “rockin’” dementia, as he has retained his amazing sense of humour, I am able to be quite flexible with my work schedule, and friends and … Read more

Overcoming Call Reluctance (Part II)

By Mary Jane Copps | November 23, 2019

“While not every phone conversation I’ve had has resulted in a sale, every sale I’ve made started with a phone conversation.” Mary Jane Copps Thirty-two years ago, when I first sat down at a tiny kitchen table set up in the living room of our … Read more

Overcoming Call Reluctance (Part I)

By Mary Jane Copps | November 15, 2019
man talking on the phone

There was great feedback during my recent Dial In webinar on call reluctance. The one that stands out for me the most was from a participant who commented that they didn’t realize other people were struggling with the same issues around picking up the phone. … Read more

#1 Question for Exposing Assumptions

By Mary Jane Copps | November 9, 2019
man sitting at desk thinking

Like everyone, I have a healthy dose of imperfections. Some of them, I’ve learned to live with and found ways to compensate. For example, I’m quite physically awkward, uncoordinated. (If my friend Sean is reading this,  he’ll be laughing. He witnessed the month(?) it took … Read more

It’s Time To Be “Camera Ready”

By Mary Jane Copps | November 3, 2019
laptop on desk

There’s a vague image in my mind of standing in the middle of our high-ceilinged, converted-industrial-space office at Adelaide and Spadina in Toronto listening to a news story about future technologies. I’m guessing this was the mid-90s and the newscaster was saying that soon all … Read more

Celebrating 32 Years of Non-Stop Learning

By Mary Jane Copps | October 19, 2019
talking on the phone

On October 5, I celebrated 32 years as an entrepreneur. Yes, that’s a big accomplishment and what most stands out for me is how much I’ve learned – and continue to learn – every day. Owning and running a business is about constantly acquiring and … Read more

The Journey (so far) of Miriam Jobin

By Mary Jane Copps | October 13, 2019

Dear Readers and Phone Lady fans: First, thank you so much for taking the time each week to read and share this post. It is an amazing gift that I don’t ever take for granted. That’s why I need to update you on a change … Read more

To Listen and Learn … Press Mute

By Mary Jane Copps | October 5, 2019
phone conversation in office

It doesn’t seem to matter how many projects I do as The Phone Lady, I still get incredibly excited when I’m on a discovery call with a new client. As they start sharing their challenges with me, my brain shifts into high gear and I’m … Read more

When you subscribe to my weekly blog, you'll immediately receive a free chapter of The Phone Book.

Archives

CBC News
CRTC has recently taken new steps to fight fraud calls and phone scams. Read (and listen) to what Mary Jane has to say about this problem.
Cold Calls: The Psychology Behind the Human Voice - listen to this podcast featuring The Phone Lady.
This Hour Has 22 Minutes
Episode featuring The Phone Lady - watch Telephone Lessons for Millennials.
The Wall Street Journal.
Some on Wall Street are hanging up on voicemail. See what The Phone Lady has to say.