Blessings

December 24, 2009|Mary Jane Copps
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Christmas Eve – one of my very favorite days of the year! I send wishes to all of you for a lovely holiday season, no matter how you celebrate this time of year – and a blessed beginning to the New Year. I’ll be back here on January 10, 2010. Oh yes, a Pam sent me a message through my website about my upcoming workshop in January. She must not have realized that her message would come to me without her contact information. So Pam, in case you are checking in here, the workshop is $189 and there are only two spots left. If you are interested, let me know how to reach you. A thrill of hope the weary world rejoices, For yonder breaks a new and glorious morn. Enjoy! Mary Jane, The Phone Lady

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answering the phone art of conversation asking questions b2b phone communication b2b phone sales b2b sales business processes business relationships client communication cold calling conversation skills customer excellence customer experience customer loyalty customer relationship management customer retention customer service customer support difficult communication difficult conversations email communication entrepreneurs etiquette follow up inspire conversation leaving messages listening skills phone customer service phone etiquette phone fear phone phobia phone sales phone sales techniques phone sales training prospecting sales calls sales process sales skills sales strategy sales success sales training selling by phone small business storyfinding voicemail

What's The Phone Lady doing?

  • One-on-one coaching with 6 amazing entrepreneurs - info about sales coaching here
  • Designing a sales campaign - that includes phone conversations - for a waste management consulting firm
  • Creating client communication module for college students
  • Delivering remote learning on essential business communication skills for job search
  • Remote learning experience on sales and customer service skills for vet equipment company
  • Remote learning experience for financial advisors
  • In-person learning experience with new business owners on creating a sales process
  • Remote learning experience on essential skills to reach and inspire conversations with C-suite executives
  • Team coaching for a firm representing natural products for arthritis in dogs
  • Remote learning experience on sales and customer service skills for a transportation company
  • Remote learning experience on both discovery and sales calls for new startups

Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? This quick-to-fill-out form is easy to use and you'll hear from Mary Jane very soon.