The Phone Lady's Blog

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We have all been victims of the “fast talker” – the person who leaves their phone number in our voicemail so quickly we must “Press 1 to repeat this message” over and over. It is annoying! Avoid irritating others by learning how to leave your … Read more
The question below cites time delays but there are many other ways telephone communication can be difficult. Sore throats and colds, surprise visitors to your office, calling into a marketplace where your accent is unfamiliar, and the sounds of infants or children in the background … Read more
It is no exaggeration to say that the telephone has given me a fabulous life (I’ll tell you more in later posts) which is why I’ve been completely surprised to discover that many business people (approximately 80%) suffer from “phone phobia”. Entrepreneurs, salespeople, administrators (to … Read more
There’s no ”cookie cutter” answer to this question, but here’s a few guidelines. It’s important to treat voicemail as receptionist or executive assistant in order to “make things happen”. If you are returning the call of a known business contact and need to confirm the … Read more
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