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Check Up On Yourself

This past week I had the pleasure of spending time with two focused, energetic entrepreneurs. I felt rejuvenated simply because of our brief conversations and know they each have success ahead of them.

Both conversations were initiated by the individual entrepreneur – they each called me to see if I had time to discuss their telephone presence – which serves as the inspiration for this week’s blog.

In sharing with them some of the nuances and subtleties that create powerful telephone conversations, and in one case designing and role playing a cold call script, I was reminded of how vital it is that each of us remain attentive to our “phonework”.

By crafting, practicing and timing a new pitch – the process of writing, talking and editing – we really refined the message. We created a flow of words that was ear-catching, something that would grab the attention of a potential client for that vital 30 seconds. And once we were happy with the message, we recorded it and listened carefully to the delivery – identifying where to slow down, which words to emphasize, when to inject more energy. It was a creative process that resulted in an enticing cold call script.

The openness and willingness these entrepreneurs brought to learning, their ability to be creative and to practice and to change, is a lesson for everybody. It isn’t only when you are starting out that you need to refine what you are saying on the phone. In fact, it may even be more vital if you’ve been on the phone for years. Chances are you’ve developed a few bad habits that are cluttering up your message, that your language lacks clarity and luster.

I encourage you to take the time to really listen to yourself on the phone. Set aside the embarrassment factor and have a sales conversation with your voicemail, listen to the recording. How do you sound? Is your message about your product or service clear and concise? Have you infused your words with enthusiasm?

Better yet, spend some time with a business associate or friend discussing your phonework. Listen to and incorporate their feedback on your message and delivery. Learn, create, change. It will transform your work and increase your success.

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Archives

Where’s The Phone Lady?

February 20 2020 - Reaching Decision Makers and Inspiring Action, Parnell Living Science, Overland Park, KS, Webinar

March 3 2020 - Dial In Free Webinar: Choosing Words Wisely! with special guest Kate Bonnycastle, wordsmith extraordinaire

March 4 2020 - Dial In Free Webinar: Choosing Words Wisely! with special guest Kate Bonnycastle, wordsmith extraordinaire

March 8 2020 - Phone Skills for the Independent Consultants, Epicure ,Cole Harbour, NS

March 9 2020 - Today's Phone Skills That Book Appointments Part I, Toronto-based investment firm, National Webinar

March 10 2020 - Phone Skills for Your Job Search, Job Junction Owl Program, Halifax, NS

March 12 2020 - Phone Skills for Your Job Search, Employment Solutions, Bridgewater, NS

March 16 2020 - Creating Consistent Revenue, CBDC NOBL, Truro, NS

March 16 2020 - Today's Phone Skills That Book Appointments Part II, Toront-based investment firm, National Webinar

March 18 2020 - How to Make Sales When You Hate Selling, Halifax Central Library, Halifax, NS

March 23 2020 - Embrace Nova Scotia: How to Maximize Every Tourist’s Experience of Our Province with Quantum Communications, Yarmouth, NS

March 27 2020 - Today's Essential Phone Skills to Reach Employers & Place Co-op Students, Dalhousie University, Science, Information Technology, Engineering Co-operative  Education, Halifax, NS

March 30 2020 - Today's Phone Skills That Book Appointments Part III, Toronto-based investment firm, National Webinar

Do you or your team want to improve your phone skills? Do you have a phone communication question or challenge you'd like to discuss? I'd be pleased to connect with you to see if I can help. This quick-to-fill-out form is easy to use and you'll hear from me very soon.