Communicating Your Desire to be of Service

I want to thank my dear friend Janet E. Bardon,  HR Administrator,  Department of Psychiatry,  Dalhousie University for this week’s post.

One of my core values in phone communication is we must always speak so that our customers “hear” our desire to be of service. The importance of this is beautifully illustrated in a post by Capital Health that Janet took the time to share with me. It takes less than a minute to read but its content replaces hours of training.

While our clients may not call us with the level of challenges experienced by the people Vickie serves, her ability to visualize herself on the other end of the call and ask “What would I wish to hear?” is the essence of outstanding customer service. I encourage you to read Vickie’s story: What Customer Service Means to Vickie Devenish. 

Enjoy your PhoneWork everyone!

0 thoughts on “Communicating Your Desire to be of Service”

  1. Hi Mary Jane,

    Thanks for sharing Vickie’s story and, like Debi, my reaction was “WOW!”

    Certainly, this is especially resonant for me given my work in wellness, and my family’s significant history with chronic illnesses and hospitals, but it’s a great lesson for us all!!

    Gail

    Reply
    • Thanks, Gail, for sharing your comments. I love finding stories like Vickie’s but this was the first time I sent one out. The reaction has been so positive that I’m sure I’ll be sharing more in the future.

      Reply

Leave a comment

*

code

When you subscribe to my biweekly blog, you'll immediately receive the ebook The Why and How of Following Up: Essential Skills for Sales Success.

Build and implement your ideal sales process. Click here to find out how.

What's The Phone Lady doing?

  • One-on-one sales process creation with business owners/entrepreneurs
  • Sales training webinars with pharmaceutical outbound sales teams
  • Sales training webinars with destination travel inbound sales teams
  • Sales training with telecommunications outbound sales team
  • Sales training on outbound calls for financial advisors
  • Creating phone communication protocols and video training program for homecare team
  • Discovery calls supporting new venture to create prototype

Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? I'd be pleased to connect with you to see if I can help. This quick-to-fill-out form is easy to use and you'll hear from me very soon.