Discovery Calls

customer service team

Whether you are about to launch a new business, or build a startup, or perhaps add a new product or service to your existing business … you need to confirm that customers want - and will pay for - what you are creating.

While surveys can provide some valuable data, the real information lives inside a conversation. It is during the back and forth of a real-time discussion that your customers and prospects will begin to share their story, tell you about the problems they are facing, the solutions they have considered, and what they wish existed in the marketplace.

How do we help?

Click below to find out more.

  1. You can share with me audio files of the phone conversations you and/or your team are currently having with clients and prospects. I will listen to these calls and provide you with a written report of what’s excellent and what needs improvement … and why. You can use this report to support your own training and management program, or we can work together to create a custom training program.
  2. I can work with you and/or your team and identify where and how to strengthen your discovery process. This can involve listening to calls, interviewing team members, interviewing both prospects and customers and, in some cases, actually doing some calls. A written report will summarize what I learn and include my recommendations for both immediate and long-term improvement. You can use this report and execute changes on your own, or we can work together to reach your chosen goals.

Whether you and your team are making discovery calls in a B2B or B2C environment, a training experience can be created to improve everyone’s outcomes. Training can be delivered in person as two-hour, half-day or full-day workshops, or delivered as live one-hour webinars. All training is customized to focus on the outcomes you and your team want to achieve. See examples.

Creating excellent phone conversations may be something you want to achieve on your own, whether you are part of a team, a small business owner or part of a new startup. One-on-one coaching is structured to work with your hectic schedule and is billed in 30-minute increments. Learn what you need to know quickly, use the skills immediately and return for more support when necessary. Easy!

We contacted The Phone Lady because we wanted to increase the conversion rate on our qualified leads. Mary Jane really helped us unpack and reframe how we are communicating with our customers so we could actually deliver the value we wanted to offer. After a couple of hours of direct coaching, we were able to implement a new approach that doubled our conversion rate. She is now one of our "go to" experts as we continue to build our company.

- Will Martin, Co-founder, WoodsCamp

The first step is for us to talk to each other - on the phone!

We’ll discuss your challenges and how I can help. If I can’t help, I’ll let you know. If I can help … I’ll create a detailed proposal, easily shared with all decision-makers, for your consideration. Click here to get started.