CNN's Harry Enten asks why we’re avoiding phone calls and whether we can be coached through our telephone-related nerves in this new Margins of Error podcast featuring Mary Jane. LISTEN HERE.

Do You Need to Transform?

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In the past 10 years I’ve worked with hundreds of entrepreneurs and salespeople. They have all wanted to  build revenue and create strong relationships with their prospects and customers.

I’d like to say that every one of them succeeded at making this happen … but that isn’t true. Some of them (I’ll guess 25%)  were never able to surmount, get around, redefine some deeply held, negative stereotypes of what it means to sell. And I can empathize. This is a exactly what I faced as a young entrepreneur 29 years ago. How did I solve the problem? I had to change how I thought about sales … I had to transform.

Transform is a fabulous word. “Trans” means to “go beyond”, and “form” means a shape or construct or contour. In other words, in order to truly embrace the importance, value and fun of sales, I had to rise above the fence or box or room I’d built around it.

If you are still not attaining your revenue goals, start thinking differently about the sales process and the role sales plays in your financial growth and success. Reframe. Transform.

Chris Spurvey can help you with this challenge. He recently published a great book called “It’s Time to Sell – Cultivating The Sales Mind-Set”. In an easy-to-read, story-telling style, Chris walks us through the necessary steps to change how we think, not only about sales, but about all our goals and aspirations.

Recently Chris and I had time to chat about sales and share some of our career experiences as well as talk about one of my favorite things … cold calling.  Instead of reading about  how I’ve transformed my attitude towards sales, you can listen in: http://www.chrisspurvey.com/podcast/phone-lady-mary-jane-copps

Enjoy your phone work everyone!

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What's The Phone Lady doing?

  • One-on-one sales process creation with business owners/entrepreneurs
  • Sales training webinars with pharmaceutical outbound sales teams
  • Fundraising and sponsorship communication webinars with national team
  • Phone skills for job search with career-change organization
  • Sales training on outbound calls for financial advisors
  • Auditing phone conversations and creating phone communication protocols manual for Atlantic Canadian natural resource company
  • Custom communication workshop on the working with compassion, self-awareness, emotional triggers and detachment in both conversations and email for a Canadian university
  • Cold calling for lead generation marketing firm
  • Cold calling for corporate education specialist
  • Creating and delivering phone etiquette module for new industry-specific college

Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? I'd be pleased to connect with you to see if I can help. This quick-to-fill-out form is easy to use and you'll hear from me very soon.