Exploring Expectations

Creating excellence demands that we explore expectations – our own and those of our prospects, clients and customers.

We come to every conversation and meeting with some level of expectation. Recognizing this – and setting these aside – is a life-long, necessary practice. Without this ability, our expectations act like blinders, preventing us from hearing and understanding the needs, wishes and hopes of those we seek to serve.

To explore and uncover the expectations of our prospects, clients and customers we must be fully present. We must acknowledge not only the information they share with us but also the words they choose, their tone of voice, and what they don’t say.

In this video, I share stories and ideas about expectations and how storyfinding supports us in recognizing them and gives us the information we need to deliver excellence.

Enjoy and do subscribe to our YouTube channel so you don’t miss out on the next, and last, element of storyfindinghumility.


Explore more articles about storyfinding here.

Are you ready to uncover your own storyfinding skills? Regardless of your business, product or service, storyfinding is the key to creating consistent revenue and exceeding your sales goals. Click here to book a call so we can discuss how I might support you.

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What's The Phone Lady doing?

  • One-on-one coaching with 6 amazing entrepreneurs - info about sales coaching here
  • Designing a sales campaign - that includes phone conversations - for a waste management consulting firm
  • Creating client communication module for college students
  • Delivering remote learning on essential business communication skills for job search
  • Remote learning experience on sales and customer service skills for vet equipment company
  • Remote learning experience for financial advisors
  • In-person learning experience with new business owners on creating a sales process
  • Remote learning experience on essential skills to reach and inspire conversations with C-suite executives
  • Team coaching for a firm representing natural products for arthritis in dogs
  • Remote learning experience on sales and customer service skills for a transportation company
  • Remote learning experience on both discovery and sales calls for new startups

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