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Five Reasons to Say “Yes” to Persistence

Recently my dear friend and often collaborator, Linda Daley of Daley Progress, told me an email/phone story that’s worth sharing:

Marketing software is something Linda needs to stay knowledgeable about but when she received an email from Act-On software, she deleted it as “typical marketing stuff”. Then came a phone call/voice message from the salesperson. Linda’s schedule is jam-packed so … the message got deleted. The salesperson, confident Daley Progress was his  target market, then contacted Linda’s associate, Danielle, in Regina. Danielle offered to pass along another email, but warned the salesperson that if it was “typical marketing crap”, he wouldn’t hear back. When Danielle mentioned this conversation to Linda, it got her attention. By not giving up, the salesperson now has a meeting scheduled with Linda. Is there a sale? Only time will tell, but a valuable connection has been made that could grow into a relationship.

That’s the power of persistence.

Whenever I talk about persistence in a workshop – an absolutely critical characteristic of today’s phonework – I’m always met with disbelief and discomfort. Yet I can say that as I approach the 26th anniversary of my career in business-to-business phone sales, persistence is THE cornerstone of my success.

Here are five reasons why you should embrace the power of persistence:

1. It is not your customers’ – or your potential customers’ – job to contact you. They’ve got their own lengthy to-do lists they’re trying to get through;

2. It is tangible evidence of  the depth of your desire to be of service;

3. It shows off many of your skills: organization, fortitude, consistency, etc;

4. It illustrates how much you believe in your product or service; and

5. It says very clearly that you are able to do what’s necessary to get the job done.

What I know to be absolutely true – persistence works. And I’m guessing that if you think about it you’ll realize you already employ persistence in your life. Perhaps, like my husband you refuse to give up on a nagging household problem (recently it’s been the wacky, chaotic wiring in our older home). Or perhaps its working away at making a rocky, shady backyard a bountiful garden. Or maybe it’s a recipe you insist you can perfect so come back to it frequently throughout each year. Or maybe its becoming a better knitter, chess player, runner, piano player …

Where does persistence occur in your life and can you shift that same determination into your phonework?

0 thoughts on “Five Reasons to Say “Yes” to Persistence”

  1. While I have persistence in many things, sales is not one of them. Perhaps that’s why I recognize and appreciate it in others. Your 5 reasons to embrace persistence are spot on. Thanks for the mention!

    • I love that you shared the story with me, Linda. I am always looking for examples of great phone work. They confirm for all of us what we need to be doing as we build our businesses.

  2. Great article Mary Jane! I found it refreshing and affirmed that one really needs to put oneself out there in order to make a go of it and meet new clients. Persistence is exactly what has been helping me find clients for my new business: mastering audio. Take care and say hi to Peter for me at your upcoming workshop!

    • Thanks, Galen, for sharing your thoughts and pleased to hear about the growth of your business. I will pass your words on to Peter and do feel free to join me at The Hub anytime.

    • Thanks, Mara, for your comments. I love getting support on the importance of follow up. It is a struggle for many people and yet so vital to success and growth.

What's The Phone Lady doing?

  • Analyzing email and chat conversations with customers and prospects to improve messaging and calls to action
  • One-on-one sales coaching with business owners
  • One-on-one business development coaching with national franchise
  • One-on-one coaching with office manager/receptionist
  • Sales training with group of entrepreneurs
  • Sales training with group of business advisors
  • Sales training with group of business financiers
  • Sales training with technology sales team

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