CNN's Harry Enten asks why we’re avoiding phone calls and whether we can be coached through our telephone-related nerves in this new Margins of Error podcast featuring Mary Jane. LISTEN HERE.

How Does Summer Impact Business Phone Calls?

With temperatures rising, children finishing school, cottages beckoning, and family visits being organized, there’s no doubt that some of our attention is turning toward summer vacation. As entrepreneurs and independent professionals, we need to give some extra attention to our phone communication. How are we going to make calls, receive them and enjoy our well-deserved time off?

What two things should you organize on your phone before you leave for vacation?

  1. Before you rush out the door to enjoy your summer vacation adventure, please leave enough time to create a clear, professional voicemail on your phone. I’ve listened to a lot of dreadful vacation messages in my career, so here’s my list of items to consider before you hit “record”: 4 Steps to a Great Vacation Message
  2. If you are currently communicating with some clients by text (and yes, I am doing this now), in order to truly unplug, use the auto-reply option on your iPhone or, if you are an Android user, there are apps available. This is the one I’m currently investigating:  https://youtu.be/gSCDNP947to  (With thanks to the folks attending Daley Progress’ lunch and learn on June 6th for inspiring me to do this research!)

And when you are not on vacation, don’t despair and use summer as your excuse not to pick up the phone. July and August have always provided me with amazing opportunities to grow my business and I’ve outlined why in this post: Summer’s Ease = Opportunity

Finally, it isn’t only your phone you should be thinking about when you go on vacation. What about email? What about your social media channels? Anita Kirkbride of Twirp Communications, Linda Daley of Daley Progress and I have put together a mini-ebook with our best tips on how to unplug and bask in the sun.

Whatever you do … enjoy your vacation!

#InspireConversation

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What's The Phone Lady doing?

  • One-on-one sales process creation with business owners/entrepreneurs
  • Sales training webinars with pharmaceutical outbound sales teams
  • Fundraising and sponsorship communication webinars with national team
  • Phone skills for job search with career-change organization
  • Sales training on outbound calls for financial advisors
  • Auditing phone conversations and creating phone communication protocols manual for Atlantic Canadian natural resource company
  • Custom communication workshop on the working with compassion, self-awareness, emotional triggers and detachment in both conversations and email for a Canadian university
  • Cold calling for lead generation marketing firm
  • Cold calling for corporate education specialist
  • Creating and delivering phone etiquette module for new industry-specific college

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