How the “Slow Poke” in a Costco Aisle Left Me Thinking

mother and daughter in grocery store

Earlier this week, I was walking down the frozen food aisle in Costco. You know, the one that comes after the huge bags of chips, fresh fruit and then frozen burgers and … full frozen pigs? 

Well, after trying to get ahead of a slowpaced customer and squeezing my cart between theirs and a skid of bananas, I overheard a woman say, in a relatively monotone voice: “If I didn’t hear you, then you didn’t actually say anything.” 

Of course, I had to turn around and see who said this and who she was talking to. 

Who did she say this to? And … how does this relate to phone skills?

As it turns out, the voice was the slowpoke customer, speaking to her daughter in the cart, who looked to be around 5 years old. Admittedly I thought it was a little strange that a mom would make such a statement to such a young child, but this is what it made me think of:

Here was this mother, giving her young daughter full responsibility of being heard. Wow! 

Imagine how much easier it would be to communicate if everyone recognized the truth of this statement. 

Imagine if we all practiced speaking with the other person in mind.

Imagine all the people… living life in peace oooo ooooo

Who will you share this advice with?

#InspireConversation

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What's The Phone Lady doing?

 

  • Remote learning experiences + one-on-one coaching for women entrepreneurs (More info about this three-year program here.)
  • Team and individual coaching with a national moving company to refine their sales process
  • Remote half-day training for provincial tourism representatives
  • Remote seven-part sales training program for US-based SaaS
  • Remote webinar on accounts receivable communication for industrial-services company
  • Remote webinar on validation to college students in entrepreneur program
  • In-person workshop on job search skills for women in the trades
  • Remote half-day webinar on written correspondence to customers

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