October's FREE WEBINAR: How to Overcome Your Phone Phobia/Fear/Anxiety - REGISTER HERE

How the “Slow Poke” in a Costco Aisle Left Me Thinking

mother and daughter in grocery store

Earlier this week, I was walking down the frozen food aisle in Costco. You know, the one that comes after the huge bags of chips, fresh fruit and then frozen burgers and … full frozen pigs? 

Well, after trying to get ahead of a slowpaced customer and squeezing my cart between theirs and a skid of bananas, I overheard a woman say, in a relatively monotone voice: “If I didn’t hear you, then you didn’t actually say anything.” 

Of course, I had to turn around and see who said this and who she was talking to. 

Who did she say this to? And … how does this relate to phone skills?

As it turns out, the voice was the slowpoke customer, speaking to her daughter in the cart, who looked to be around 5 years old. Admittedly I thought it was a little strange that a mom would make such a statement to such a young child, but this is what it made me think of:

Here was this mother, giving her young daughter full responsibility of being heard. Wow! 

Imagine how much easier it would be to communicate if everyone recognized the truth of this statement. 

Imagine if we all practiced speaking with the other person in mind.

Imagine all the people… living life in peace oooo ooooo

Who will you share this advice with?

#InspireConversation

4 thoughts on “How the “Slow Poke” in a Costco Aisle Left Me Thinking”

    • Thanks, Megann. We know you help teams with exactly this type of communication challenge so it is great to get your feedback.

Leave a comment

When you subscribe to my weekly blog below, you'll immediately receive a free chapter of The Phone Book.

Archives

Where’s The Phone Lady?

October 7 – Talking to Your Customers, CBDC NOBL, Truro, NS

October 7 - Phone Skills that Build Relationships and Grow Revenue, Kalamazoo Outdoor Gourmet, Webinar

October 9 - Stop Applying and Start Looking, Free Job Search Webinar with Miriam Jobin

October 9 – Customer Service Excellence, Bayshore HealthCare, Halifax, NS

October 10 - Phone Skills for Job Search and on the Job with Miriam Jobin, Phoenix Youth Programs, Halifax, NS

October 10 - Stop Applying and Start Looking, Free Job Search Webinar with Miriam Jobin

October 15 - Phone Skills that Build Relationships and Grow Revenue, Kalamazoo Outdoor Gourmet, Webinar

October 15 – How to Make Sales When You Hate Selling (part of Small Business Week), Halifax Central Library, Halifax, NS

October 16 - Telephone Talent: Phone Skills to Reach more Clients, Inspire Conversation and Book More Meetings, PEI Financial Team, Webinar

October 16 -  Essential Skills for Handling Difficult Phone Conversations, CAA Atlantic, Webinar

October 17 – Talking to Your Customers, CBDC NOBL, New Glasgow, NS

October 19 - Creating Excellent Client Communication, Choice Health Centre, Halifax, NS

October 22 - Phone Skills that Build Relationships and Grow Revenue, Kalamazoo Outdoor Gourmet, Webinar

October 29 - Phone Skills for Job Search and on the Job, Job Junction OWLS, Halifax, NS