This past week contained a disappointment – for myself and others. What occurred was surprising and frustrating. Like a tightened knot I was convinced I could untie, I kept revisiting the situation, obsessing. This is always a sign that there’s a lesson to be learned. Uncovering it has resulted in knowledge that points to more ... Read more

Here are some statistics that caught my attention this week: Worldwide, 23 billion texts (Forbes 2021) and 333.2 billion emails (Zippia Oct/22) are sent each day. Of those emails, only 18% actually get opened. And we know that “opened” doesn’t automatically indicate “read” – and certainly doesn’t mean a satisfied customer or an interested prospect. ... Read more