Recent Posts

business man talking on the phone

One Simple Skill To Improve Every Outbound Call

In the summer before my last year of high school, I landed my first job that involved answering a telephone. It was in the administrative offices of an iron ore mine in Northern Ontario. This was 48 years ago, in 1975. It was a time when there were hard and fast rules about phone etiquette ... Read more
female sales rep exlpaining to male client

Adventures in Sales #3: Gaining Momentum and Staying Curious

As the long summer days of August come to an end, my new role as a sales development representative with a learning and development company is in full swing. In my previous update, I was excited to have just completed my very first sales call and had a positive conversation with a leading company in ... Read more

The Phone Book

The Phone Book will help you conquer the intimidation and fear that set in when you start to dial.