Media

SELLING: How to gain your customer’s confidence - Conversations are central to attracting new customers. Read what The Phone Lady has to say.

From Salesperson to Trusted Advisor - read this article in Jobber News featuring The Phone Lady (page 18-19)

We can now curate who we talk to in a way that wasn’t thinkable when a bulky landline phone rang with anonymous urgency. Listen in here.

CRTC has recently taken new steps to fight fraud calls and phone scams. Read (and listen) to what Mary Jane has to say about this problem.

As part of the Inner Wisdom Project, Mary Jane shares the value of phone communication and tone of voice. Watch here.

Mary Jane Copps sat down with Infinity to discuss the true value of voice connections and what exactly she thinks the future of telephone calls is going to be - read the award-winning interview with Mary Jane.

How the death of voicemail is changing the way we connect - read the article.

Cold Calls: The Psychology Behind the Human Voice - listen to this podcast featuring The Phone Lady.

Check out Mary Jane's chat with Krystal Hobbs to learn how you can grow your business using the phone!

Asking for referrals: pick up the phone! Read The Phone Lady's phone call strategies for referrals.

Telephone as a Case Management Tool - It Isn’t Just for Texting Anymore! Read the article.

Be a “Communications Hero”, in other words, lead by example by having engaging phone calls and creating clear, concise emails. The Phone Lady's top tips.

Episode featuring The Phone Lady - watch Telephone Lessons for Millennials.

Spotlight on the 2016 BDC Mentorship Award Winner: Mary Jane Copps. Read the article.

Getting warm leads through cold calls with Mary Jane Copps, The Phone Lady - read the interview here.

Telephone etiquette makes a comeback in the era of Snapchat. Read the article.

The phone is ringing, but do you know what to say when you answer? Check out the radio interview!

The lost art of making a business phone call... emoticons are not OK! Read the article.

Are Millennials too scared to pick up the phone? Listen to the radio interview with Mary Jane.

The art of having a proper phone conversation has been lost since email and text. Watch the interview.

Nova Scotians share tales of frustration from being put on hold. Check out The Phone Lady's advice.

Halifax's Phone Lady teaches young people the art of telephone talk - read the article.

Voicemail: Closing the communication gap: Your outgoing message should assure clients that you will respond to their call. Read the article.

When Email and Texting Are Insufficient: An Interview with the Phone Lady - read the article.

Everyone is entitled to vacation but the timing of your summer holiday may be less than ideal for some of your clients and colleagues. Read the article.

Why the phone call deserves a second chance. Read The Phone Lady's interview!

Cold calling still holds up as an excellent sales tool for advisors because, unlike digital marketing, it requires interaction with a prospect in real-time. Read the article.

Some on Wall Street are hanging up on voicemail. See what The Phone Lady has to say.

Boomer workers' biggest edge? "Comfortable on the telephone." Read the article.

Bosses Say 'Pick Up the Phone' - Managers have a message for younger employees: Get off email and talk on the phone. Read the article here.

Who you gonna call? “Phone Lady” says the key to success is in the palm of your hand. Read the article.