You Need To Make This Call!

To learn more about her target market and to better understand an existing customer, one of my coaching clients took a deep breath, picked up the phone and inspired an amazing conversation by asking, “Why do you continue to work with me?”

What response did she receive to this question? And what is the impact on her business?

There’s no doubt that asking that question took courage. My client had to quiet those inner voices that muttered things like, “The customer will think that’s a stupid question,” or “They’ll think I don’t know what I’m doing and stop working with me,” or “The customer doesn’t have time for this.”

But her customer was pleased to schedule the call and devoted over 30 minutes to the phone conversation. My client learned, specifically, how she excels over much of her competition – and she learned about the competition that’s delivering and offering more.

She was given details about the structure of her customer’s company, how decisions are made, how many other teams might benefit from her services. And she learned there are multiple opportunities to do more work for this customer.

Amazing!

While it’s true my client could have created and sent out a survey, it would not have revealed the wealth of information shared in this real-time conversation. Tone of voice, language used, and the ability to ask questions and reply in the moment were all necessary to produce such valuable information.

For my client, this one call was transformative. She has a deeper understanding of her customer and knows exactly how to build a stronger relationship. She also knows how to build stronger relationships with similar customers. The value to her company’s growth and bottom line is immeasurable.

Perhaps it’s time you made this call?

Closing a sale is the natural outcome of inspiring great conversations and listening intently to our potential customers.

This natural approach still involves a process – a plan that moves potential customers through a journey of discovery with you. So ... what's your process? And am I the right sales coach for you? Let's find out.

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What's The Phone Lady doing?

  • One-on-one coaching with 6 amazing entrepreneurs - info about sales coaching here
  • Remote sales skills experience for financial advisors
  • Remote sales skills experience for insurance professionals
  • Remote sales skills experience for financial advisors in France!
  • Remote customer service experience for home safety creator
  • Luncheon keynote on self confidence and communication
  • One-on-one and team coaching for a firm representing natural products for arthritis in dogs
  • Remote learning experiences + one-on-one coaching for women entrepreneurs (More info about this three-year program here.)
  • Team and individual coaching with a national moving company to refine their sales process
  • Continuing to work with translators to present The Phone Lady in France

Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? This quick-to-fill-out form is easy to use and you'll hear from Mary Jane very soon.