Networking with Your Voice

Just over a month ago, I was introduced to Leslie Gallagher with a request to help her pick up the phone. Her ability to own her discomfort and her determination to learn a new skill has been inspiring. She’s agreed to share her experiences with us in a series of posts. Enjoy and share! mj

A ringing office phone makes my heart start to beat a little faster and my throat tighten up. I’m practically allergic.

And when I have be the one who makes the call? Forget it. I’ll spend entire days avoiding picking up the receiver to make a single call.

When I launched my own business,, in January 2015, I knew there would be plenty of challenges to overcome, but I didn’t think that learning how to talk on the phone would be one of them. Who makes phone calls anymore? Can’t I just text clients to introduce them to my service?

Over the last few weeks I’ve come to realize that the phone is a powerful tool for connecting with people, and a far more efficient way of doing business than email.

There’s much less room for misinterpretation when you have the cues of tone, intonation, and pauses in conversation. Plus it’s easy to pick up on if someone is feeling frazzled, conversational, playful, or having a bad day, and adjust your pitch to them. It then becomes possible to build a real relationship.

I think of it as networking with my voice. I know the etiquette for making business connections in person, and etiquette for building relationships over Twitter or LinkedIn, and now I’m learning how to connect with people over the phone as well. One more tool to set myself apart from the crowd!

Leslie Gallagher is the founder and owner of, an innovative job board where job seekers apply to positions with recorded Video Interview Messages. Their mission is to keep talent in the region. She can be reached on Twitter @LG_HFX and at

Enjoy your PhoneWork everyone!


Closing a sale is the natural outcome of inspiring great conversations and listening intently to our potential customers.

This natural approach still involves a process – a plan that moves potential customers through a journey of discovery with you. So ... what's your process? And am I the right sales coach for you? Let's find out.

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What's The Phone Lady doing?


  • Remote learning experiences + one-on-one coaching for women entrepreneurs (More info about this three-year program here.)
  • Team and individual coaching with a national moving company to refine their sales process
  • Remote half-day training for provincial tourism representatives
  • Remote seven-part sales training program for US-based SaaS
  • Remote webinar on accounts receivable communication for industrial-services company
  • Remote webinar on validation to college students in entrepreneur program
  • In-person workshop on job search skills for women in the trades
  • Remote half-day webinar on written correspondence to customers

Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? This quick-to-fill-out form is easy to use and you'll hear from Mary Jane very soon.