CNN's Harry Enten asks why we’re avoiding phone calls and whether we can be coached through our telephone-related nerves in this new Margins of Error podcast featuring Mary Jane. LISTEN HERE.

Noticing Nuance in Conversation

Nuance is definitely one of the most difficult skills of storyfinding. It requires us to be completely present in our conversations and intently listening, not only to words and sentences but to everything around those words and sentences.

Next, we have to respond to what we hear, and this demands confidence and courage. Nuance is where others reveal something they couldn’t, or perhaps didn’t wish to, put into words. Ignoring this revelation allows denial to enter the relationship but acknowledging it requires both empathy and diplomacy.

Noticing nuance, and working with it, vastly improves our communication with prospects and clients, with family and friends. It is a constant practice that delivers clarity, depth, trust and loyalty.

This video includes some common examples of nuance as well as ideas on how to follow our instincts and respond. Enjoy and do subscribe to our YouTube channel so you don’t miss out on the next, closely-related aspect of storyfinding: tone of voice.

#InspireConversation

Explore more articles about storyfinding here.

Are you ready to uncover your own storyfinding skills? Regardless of your business, product or service, storyfinding is the key to creating consistent revenue and exceeding your sales goals. Click here to book a call so we can discuss how I might support you.

Leave a comment

*

code

When you subscribe to my biweekly blog, you'll immediately receive a chapter of The Phone Book - Essential Telephone Communication Skills.

Topics

What's The Phone Lady doing?

  • One-on-one sales process creation with business owners/entrepreneurs
  • Sales training webinars with pharmaceutical outbound sales teams
  • Fundraising and sponsorship communication webinars with national team
  • Phone skills for job search with career-change organization
  • Sales training on outbound calls for financial advisors
  • Auditing phone conversations and creating phone communication protocols manual for Atlantic Canadian natural resource company
  • Custom communication workshop on the working with compassion, self-awareness, emotional triggers and detachment in both conversations and email for a Canadian university
  • Cold calling for lead generation marketing firm
  • Cold calling for corporate education specialist
  • Creating and delivering phone etiquette module for new industry-specific college

Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? I'd be pleased to connect with you to see if I can help. This quick-to-fill-out form is easy to use and you'll hear from me very soon.