One Small Word

man speaking on phone

When I started my first company, at the tender and overly self-confident age of 28, one small word got in the way of my increasing revenue consistently. That word was “just”.

I used it in my telephone conversations, like most people do, to be polite, to imply I would take only a minute of someone’s time. For example: “Hi Jane Smith, it’s Mary Jane Copps calling from The Phone Lady and I’m just calling to … .”

But politeness is not what’s heard on the other end. What’s heard is: “Hi Jane Smith, it’s Mary Jane Copps calling from The Phone Lady and I’m calling you to tell you something completely unimportant.”

Using the word ‘just’ destroys the opportunity for dialogue and sets you up as an unwelcome intrusion in someone’s busy day. Eliminate it from your vocabulary.

#InspireConversation

Closing a sale is the natural outcome of inspiring great conversations and listening intently to our potential customers. This natural approach still involves a process – a plan that moves potential customers through a journey of discovery with you. So ... what's your process? And am I the right sales coach for you? Let's find out.

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What's The Phone Lady doing?

  • One-on-one coaching with 6 amazing entrepreneurs - info about sales coaching here
  • Creating client communication module for college students studying design
  • Remote learning experience for financial advisors
  • Remote learning experience with new business owners on creating their sales process
  • One-on-one and team coaching for a firm representing natural products for arthritis in dogs
  • Remote learning experience on both discovery and sales calls for new startups
  • Team coaching with a national moving company to refine their sales process
  • In-person team coaching with marketing company
  • Remote phone skills workshop for North American orthodontist firm
  • Working with translators to present The Phone Lady in France
  • Free sales workshop at the Halifax Central Library
  • Phone skills as a job search tool for those starting their career

Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? This quick-to-fill-out form is easy to use and you'll hear from Mary Jane very soon.