When I started my first company, at the tender and overly self-confident age of 28, one small word got in the way of my increasing revenue consistently. That word was “just”. I used it in my telephone conversations, like most people do, to be polite, to imply I would take only a minute of someone’s time. For example: “Jane Smith, it’s Mary Jane Copps calling from The Phone Lady and I’m just calling to … .” But politeness is not what’s heard on the other end. What’s heard is: “Jane Smith, it’s Mary Jane Copps calling from The Phone Lady and I’m calling you to tell you something completely unimportant.” Using the word “just” destroys the opportunity for dialogue and sets you up as an unwelcome intrusion in someone’s busy day. Eliminate it from your telephone vocabulary. Thanks to those sending in questions and comments. It’s exciting! I’ll be adding new content to this blog at the beginning of each week, but if you send in a question I’ll post an answer within 48 hours. I look forward to hearing from you.
What's The Phone Lady doing?
- Analyzing email and chat conversations with customers and prospects to improve messaging and calls to action
- One-on-one sales coaching with business owners
- One-on-one business development coaching with national franchise
- One-on-one coaching with office manager/receptionist
- Sales training with group of entrepreneurs
- Sales training with group of business advisors
- Sales training with group of business financiers
- Sales training with technology sales team
Do you or your team want to improve your phone skills? Do you have a phone communication question or challenge you'd like to discuss? I'd be pleased to connect with you to see if I can help. This quick-to-fill-out form is easy to use and you'll hear from me very soon.