Polish Your Listening Skills


Listening is a skill we never quite perfect. So many things can get in the way of truly hearing what someone is saying to us – our emotions, our busyness, and even lack of sleep. Yet listening is the most valuable skill we bring to any conversation.

Whether enjoying the company of one close friend, interacting with a customer, or attending a meeting, we want to ignite all our listening skills consistently. In doing so we learn more, create clarity for ourselves and others and, more importantly, support and establish stronger relationships. I guess this is why I’ve written so much about listening! We’ve gathered together the most popular of these posts as a resource for all of us to embrace the full power of listening.

The #1 Reason To Improve Your Listening Skills

Are You Talking Too Much?

4 Ways to Help Others Hear You

To Listen and Learn … Press Mute

5 Signs You’re Not Listening


Closing a sale is the natural outcome of inspiring great conversations and listening intently to our potential customers.

This natural approach still involves a process – a plan that moves potential customers through a journey of discovery with you. So ... what's your process? And am I the right sales coach for you? Let's find out.

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What's The Phone Lady doing?


  • Remote learning experiences + one-on-one coaching for women entrepreneurs (More info about this three-year program here.)
  • Team and individual coaching with a national moving company to refine their sales process
  • Remote half-day training for provincial tourism representatives
  • Remote seven-part sales training program for US-based SaaS
  • Remote webinar on accounts receivable communication for industrial-services company
  • Remote webinar on validation to college students in entrepreneur program
  • In-person workshop on job search skills for women in the trades
  • Remote half-day webinar on written correspondence to customers

Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? This quick-to-fill-out form is easy to use and you'll hear from Mary Jane very soon.