Practical Advice for 4 Common Communication Challenges

One of the things I love about my work is its diversity. This past week I delivered webinars to global, North American, national and local audiences. Fun, right?

What stood out for me was the similarity in the feedback on all of these presentations. The same word was used time after time by those in attendance. I’m delighted by this recognition; it honours the very core of “The Phone Lady”. This week I’m sharing it with you.

What’s the one word that audiences are using to describe my work? And how can it apply to you?

The one word is ‘practical’, as in, “Everything you’ve shared with us today, Mary Jane, is so practical.” Yup, that’s my aim. Below please find four of my most popular practical tips that you can start using right now.

Create clarity.

What to do when texting just isn’t cutting it. Read ‘A Tale of Two Texts’.

A Tale of Two Texts

Ignite your curiosity.

How to use curiosity as a tool to create generous, open conversations. Read ‘Are Your Conversations on Cruise Control?’.

Are Your Conversations on Cruise Control?

Get to the point.

Why being too polite can quickly destroy any opportunity for conversation and what to do instead. Read ‘Are You “Polite-ing” Yourself Out of Conversation?’.

Are You “Polite-ing” Yourself Out of Conversation?

Become a generous listener.

How to use an internal mute button to embrace those essential conversation pauses. Read ‘To Listen and Learn … Press Mute’.

To Listen and Learn … Press Mute

If any of these are a particular challenge for you in your sales process, consider one-to-one coaching with me as your guide.


Closing a sale is the natural outcome of inspiring great conversations and listening intently to our potential customers.

This natural approach still involves a process – a plan that moves potential customers through a journey of discovery with you. So ... what's your process? And am I the right sales coach for you? Let's find out.

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What's The Phone Lady doing?


  • Remote learning experiences + one-on-one coaching for women entrepreneurs (More info about this three-year program here.)
  • Team and individual coaching with a national moving company to refine their sales process
  • Remote half-day training for provincial tourism representatives
  • Remote seven-part sales training program for US-based SaaS
  • Remote webinar on accounts receivable communication for industrial-services company
  • Remote webinar on validation to college students in entrepreneur program
  • In-person workshop on job search skills for women in the trades
  • Remote half-day webinar on written correspondence to customers

Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? This quick-to-fill-out form is easy to use and you'll hear from Mary Jane very soon.