Practical Advice for 4 Common Communication Challenges

October 17, 2020|Mary Jane Copps

One of the things I love about my work is its diversity. This past week I delivered webinars to global, North American, national and local audiences. Fun, right?

What stood out for me was the similarity in the feedback on all of these presentations. The same word was used time after time by those in attendance. I’m delighted by this recognition; it honours the very core of “The Phone Lady”. This week I’m sharing it with you.

What’s the one word that audiences are using to describe my work? And how can it apply to you?

The one word is ‘practical’, as in, “Everything you’ve shared with us today, Mary Jane, is so practical.” Yup, that’s my aim. Below please find four of my most popular practical tips that you can start using right now.

Create clarity.

What to do when texting just isn’t cutting it. Read ‘A Tale of Two Texts’.

A Tale of Two Texts

Ignite your curiosity.

How to use curiosity as a tool to create generous, open conversations. Read ‘Are Your Conversations on Cruise Control?’.

Are Your Conversations on Cruise Control?

Get to the point.

Why being too polite can quickly destroy any opportunity for conversation and what to do instead. Read ‘Are You “Polite-ing” Yourself Out of Conversation?’.

Are You “Polite-ing” Yourself Out of Conversation?

Become a generous listener.

How to use an internal mute button to embrace those essential conversation pauses. Read ‘To Listen and Learn … Press Mute’.

To Listen and Learn … Press Mute

If any of these are a particular challenge for you in your sales process, consider one-to-one coaching with me as your guide.

#InspireConversation

Real-time conversation skills directly impact leadership effectiveness, customer experience, collaboration, and business growth.

As communication becomes increasingly digital, many professionals spend less time practicing and using the skills required for clear, confident and effective real-time conversations. Explore new options for improvement.

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To celebrate 20 years of The Phone Lady, we're revisiting what truly makes communication meaningful. Every second week, we'll share a bit of wisdom to remind us that small shifts in how we speak, listen, and connect make a big difference. (You'll also receive access to our Exclusive Resources, including 4 ebooks.)

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What's The Phone Lady Doing These Days?

 

  • Delivering training to female founders on Validation and Sales + One-on-One Coaching
  • Ongoing one-on-one coaching with business owners
  • Sales skills for proactive calling for the national sales teams of several financial companies
  • Working with The Sales Coaching Institute as the phone sales coach and trainer
  • Skills training for inbound calls for North Amercian home care company
  • One-on-one coaching on both research and sales skills for new team member of a transformative leadership company
  • Communication skills training for veterinary assistants and veterinary technicians with Nova Scotia SPCA College for Animal Welfare

Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? This quick-to-fill-out form is easy to use. You'll hear from me very soon.