Telephone communication demands that you choose your words carefully, thoughtfully. Since they are not reinforced (or contradicted) by your body language, their impact is immediate and long-lasting. You want to always use words that will inspire two things – listening and dialogue. The word “just” is not inspirational. In fact it implies you might be a time-waster and it clearly states that you are not confident in yourself or your message. Replace it with “Jane Smith, its Mary Jane Copps calling from The Phone Lady. The reason for my call today is… .” Or the purpose of my call is, or I’m contacting you today because – you get the idea. On the other end of the line what is heard is: “Jane Smith, its Mary Jane Copps calling from The Phone Lady. I respect that you are very busy. I have taken the time to prepare for this phone call and will not waste your time. I am confident that this phone call will be useful to you.” And the invisible body language is Jane Smith stopping what she is doing (working on her keyboard, participating in a discussion, etc) and giving you her complete attention for at least 30 seconds. You have now taken your first step towards dialogue, building relationship and getting things done.
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What's The Phone Lady doing?
- One-on-one coaching with 6 amazing entrepreneurs - info about sales coaching here
- Remote sales skills experience for financial advisors
- Remote sales skills experience for insurance professionals
- Remote sales skills experience for financial advisors in France!
- Remote customer service experience for home safety creator
- Luncheon keynote on self confidence and communication
- One-on-one and team coaching for a firm representing natural products for arthritis in dogs
- Remote learning experiences + one-on-one coaching for women entrepreneurs (More info about this three-year program here.)
- Team and individual coaching with a national moving company to refine their sales process
- Continuing to work with translators to present The Phone Lady in France
Do you or your team want to improve your communication skills? Do you have a communication question or challenge you'd like to discuss? This quick-to-fill-out form is easy to use and you'll hear from Mary Jane very soon.